PNC Bank

Reviews

• AG

  Armauni Glover

  Aug 1, 2025
  1.0
  THIS LOCATION IS HORRIBLE I UNDERSTAND THE POOR RATINGS AND THE UNSATISFIED CUSTOMERS. WHY DOES PNC HAVE PHONES IF NO ONE EVER ANSWER? IS ANYONE AT THE BRANCH ACTUALLY WORKING? BETTER OFF GOING TO A DIFFERENT LOCATION FOR SERVICES.
• AS

  Abagail stoecker

  Apr 15, 2020
  2.0
  The mobile banking app is always down.
• SK

  Susan Koehler

  Jun 14, 2019
  1.0
  Terrible customer service !!!!!!
• CM

  Courtney McAdams

  Jan 23, 2019
  1.0
  If I could give this bank zero stars I would. THE WORST customer service I have EVER received! I went in on Tuesday to open an another account at another location and there bankers were unavailable. No big deal. So I went to the Colerain Ave location. I waited 45 minutes in the lobby, again no big deal, I can deal with a wait. The poor banker was the only one available. When it was my turn I did get a teller and she told me she could not open the account for me, nor could the other banker. I was a little frustrated but I get it, things happen. So I make an appointment for the banker who can told at 3:30 PM. I told the teller when she made my appointment that I work crazy hours and so I’m coming straight from work. Well I get a call at work from the banker I had a meeting with to make sure I had the create documents for our meeting. I wasn’t told what documents I needed so when I returned the call after I left work at 2:30 PM , I get a teller who tells me the banker took a half day so she left. She basically cancelled my appointment with her and wasn’t going to tell me? The teller was extremely rude and told me “oh well she’s gone so i can’t help you”. I work in customer service and the first thing she should’ve done was apologize. Then when I asked to be transferred to her voicemail she said she would leave a message for her so when I told her my message she said “no I’ll just leave your name and number”. Seriously I thought this was a joke like I was being punked. If it wasn’t for the White Oak location I would’ve closed this account and went to Fifth Third to open this account up. So bottom line if you want a good banking experience where you’re treated like a human instead of an inconvinence, definitely go to PNC White Oak.
• JG

  Joshua Gray

  Nov 15, 2018
  1.0
  PNC is the kind of bank you can be with for decades, but as soon as you have financial trouble for the first time in your life, they treat you like a criminal. Despite making payments twice a month, they call me four times a day and hang up on me or don't bother leaving a message. Go elsewhere.

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