PNC Bank

Reviews

• JA

  Julia I de A

  Nov 12, 2025
  5.0
  Today I visited the branch, I needed to send an International wire, my Mom passed and I was in distress. Jhon Sigmon was in the lobby and he smiled at me, He was very kind when I explained my situation, do you know you can send the wires by your self online? Yes, but I didn't want to make a mistake, but he never told me that. He was kind, supportive, and he helped me do it. I really appreciate that he was so patient and at the end of the transaction he assured me that he will be there always to help me. Jhon, THANK YOU SO MUCH 🙏 it is important to leave a review for me , because it was a positive experience, you never know the impact that you can have in other people. THANK YOU PNC, THANK YOU JHON SIGMON.
• ZW

  Zachary Woody

  Aug 5, 2025
  2.0
  Consistently a long wait and the branch seems to have no interest in making changes.
• AU

  Aipery U

  Aug 10, 2017
  1.0
  Usually do not write reviews. Felt so outraged. Whole staff admittedly misinformed me on official bank policies (that apparently do not exist). Recommended to deal with customer service on the phone. Surprised about these new rules the bank has I thanked the staff for their time and called the customer service. I have requested higher management on the phone to find out how can they help me and they told me that I was misinformed and those made up policies are quite silly to even exist. I visited another branch and it took them 5 minutes to print out an official letter from the bank with the letterhead stating that I own the account with PNC (simple enough request). Laziness of staff allowed them to mistreat their customer and provide me with wrong information, not unintentionally, but on purpose.

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