I have been on quite an odyssey of misadventure with this company. It started when my carrier mistakenly swapped my SIM and made me think I had been hacked. I temporarily froze my PNC account and changed my phone number, specifically asking if it would affect my online access once I unfroze the account and they said “no.”
I restored the account a few days later. After repeated attempts to login, I contacted the number on the screen and was told that they needed to send out a special password. A week later, nothing. I phoned again and asked for an expedited password. “We don’t do that,” they said.
Two weeks later, I am still trying to get access and the CSR gets testy with me when I insist that I need access now. Finally, I go to the branch where I first opened the account, Paxton Avenue in Area 070, and give them 3 choices: 1) Get me access now. 2) Give me a financial incentive for my time and aggravation. 3) Close my accounts. The only thing they can do is close my accounts. The branch manager, Lauren, comes in without even introducing herself and warns me that I can never get these accounts back once they are closed. “Sure,” I say, “But you could open new ones for me. Right?” She says “yes” but doesn’t even get the hint that this would be a solution. Three weeks have passed since I changed my phone number.
Everyone make mistakes. It is what you do afterwards that makes the difference. PNC did absolutely nothing to help me other than repeatedly stating their arbitrary policies. Meanwhile, I needed help; not excuses. I am not likely to ever do business with PNC again and I would not advise you to either.
JR
Jenna Reacher
Nov 2, 2025
2.0
I love this bank; Olaf is awful. Very unwelcoming and snide. Very judgmental and disrespectful!
What are the operating hours of PNC Bank at 3740 Paxton Ave, Cincinnati?
PNC Bank is open Monday to Friday from 9:00 AM to 6:00 PM and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank at this location offer drive-through services?
Yes, the PNC Bank at 3740 Paxton Ave has drive-through services available from Monday to Friday between 9:00 AM and 6:00 PM, and on Saturday from 9:00 AM to 1:00 PM.
What types of banking products can I find at this PNC Bank branch?
This PNC Bank branch offers products including Checking, Savings, Credit Cards, Auto Loans, Home Equity Loans, Mortgage, and Investments.
Can I schedule an appointment at this PNC Bank branch?
Yes, you can schedule an appointment through their online scheduling service available on their website.
What payment options does PNC Bank accept?
PNC Bank accepts payment options such as Cash, Check, Financing, VISA, and Zelle.
Is the PNC Bank branch at 3740 Paxton Ave wheelchair accessible?
Yes, the branch has wheelchair accessible entrances and parking, and it provides onsite services with handicapped access.
What services are available at the PNC Bank at this location?
Services available include Change Orders, ATM, Safe Deposit Box, Handicapped Access, and Cashing Non-Customer Checks.
Are there any nearby restaurants where I can grab a meal after visiting PNC Bank?
Yes, nearby options include Shaan Indian Cuisine for Indian food, Which Wich Hyde Park Plaza for sandwiches, McDonald's for fast food, and Fujis House Japanese Restaurant for Japanese cuisine.
What nearby retail stores can I visit after banking at PNC?
You can visit Petco for pet supplies, Clothes Mentor Hyde Park for women's clothing, and Once Upon A Child for children's clothing and baby gear.
Are there any nearby health and wellness centers close to PNC Bank?
Yes, nearby you can find IVX Health Infusion Center, IVX Health hospital and naturopathic services, America’s Best Contacts & Eyeglasses optometrist, and Wing Eyecare optometrist for your health needs.