This ATM never works at this branch. I put my card into it after hours and then returned an error and said the ATM was out of service and wouldn’t give me my card back.
After 30 minutes of back-and-forth with three different customer service reps at PNC corporate they finally locked my card my card and said the branch would be able to unlock it the next day.
The person working the drive-through window was able to give me my card back, but when I asked her if she unlocked it, she said no, and that I would have to come in to do that to speak to a branch representative. If I wouldn’t have asked it would’ve stayed locked.
Now, after sitting in an office inside after another 15 minutes (having to bring all of my children into the bank) not one person in the entire bank said they were sorry for the inconvenience. I’m switching banks.
AF
Avery Ferguson
Jan 2, 2025
5.0
I was dealing with some personal issues related to banking, and I cannot say enough about the exceptional customer service I received from Mr. Tyler Pond, the branch manager. He truly empathized with my situation and went above and beyond to resolve the issue. His professionalism, patience, and understanding turned a frustrating experience into a positive one.
Mr. Pond’s dedication and care are the only reasons I am still banking with PNC. He is absolutely in the right field—his leadership and customer service skills are outstanding. PNC is fortunate to have such a great branch manager, and I am grateful for his help!
RT
Rosemary Taylor
Jun 3, 2023
1.0
Please save yourself the nerve and go somewhere with better customer service. 💚
EM
Emma Mann
Oct 2, 2020
5.0
Lauren Nielsen was beyond helpful when I went in for an appointment today. Very personable and knowledgeable. Working in customer service has allowed to me understand the positive impact you can have on individuals and she truly did a wonderful job.
AH
A h
May 30, 2018
1.0
They don’t respect the client. I was waiting awhile the personal banking representative to ask him about some concerns but he ignored me and greeted other one who just entered the bank and introduced the service for him!!!?
What are the regular business hours of PNC Bank in Beavercreek?
PNC Bank in Beavercreek is open Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through services and what are the hours?
Yes, PNC Bank has drive-through services available Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
What types of products does PNC Bank offer?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity loans, mortgages, and investment products.
What additional services are available at PNC Bank's Beavercreek location?
Is PNC Bank in Beavercreek accessible for customers with disabilities?
Yes, the location has wheelchair-accessible entrances and parking, and it also features drive-through services to assist customers with disabilities.
Can I schedule an appointment at PNC Bank online?
Yes, you can schedule appointments online via PNC's appointment setting portal to conveniently arrange a visit.
What nearby places of interest can I visit around PNC Bank in Beavercreek?
Nearby places include Heaton Marriage and Family Therapy for counseling, Divine Wealth Principles for financial advising, and Blast Salon for beauty services. These locations can be visited before or after your banking appointments.
Are there any nearby transportation services near PNC Bank in Beavercreek?
Yes, Excel Transport offers ambulance and EMS services nearby, and Dayton Xenia Rd. provides travel and transportation options to help you reach the bank or your next destination.
Where can I find nearby real estate agents around PNC Bank?
Nearby real estate agents include Candace Sarber Howard Hanna Real Estate, Brianna Harper - Realtor, and Howard Hanna Beavercreek, which can assist with your real estate needs close to the bank.
Does PNC Bank offer any online or mobile banking apps?
Yes, PNC Bank offers mobile banking apps both on iOS and Android platforms for convenient access to your accounts and banking services.