Lake Shore Bank is dedicated to serving the financial needs of customers and businesses in Western New York, which it has been doing since 1891. Our focus is on providing high-quality, personal customer service through our full-service branches located throughout Chautauqua and Erie counties. Locally headquartered in Western New York, Lake Shore Bank offers a broad range of retail and commercial lending and deposit services. Lake Shore Bank's mission is to deliver outstanding service to customers, build lasting customer relationships, and assist customers in achieving their financial goals.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.