Flagstar Bank in Staten Island, NY brings the strength of a diversified, regional bank to your community, grounded in building long term relationships with individuals, families, and businesses. We offer a full suite of consumer banking solutions, including everyday checking and high-yield savings accounts, CD’s, lending, and financial planning—all delivered with local expertise and a customer-first focus. Visit us to experience Flagstar’s commitment to excellence and personalized service.
Most staff here are friendly and helpful, but Kim’s attitude was unacceptable. She was rude and dismissive, and I felt some discriminatory behavior from her. Very disappointed with her service.
DH
Deanna Helferty
Jul 21, 2020
1.0
Have been a customer for a year. Very unimpressed with customer service. Deposited checks via mobile app yesterday, which states funds will be available within 2 days, only to find out there's a hold for 10 more days. These checks are from the US Treasury, the place that prints money. Not understanding. Will most certainly be closing out account when funds clear. Have had several other issues, overall worst banking experience.
DL
Diana Lombardo
Oct 31, 2018
5.0
Great bank. Thier always so kind and postive towards me.
AW
Ameenah Wins
Jan 18, 2018
2.0
Terrible customer service. I have been a customer for over 5 years and I am treated like street trash any time I need assistance at this branch. The bank overall (NYCB) is decent (hence the generous 2 stars), but Leslie really needs to fine tune her customer service skills.
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