Flagstar Bank

Reviews

• JL

  Julee Loeb

  Apr 14, 2026
  5.0
  After days of trying to use the customer service phone system and only prompts, I was never able to speak to someone live. This was very frustrating as I needed a check to be endorsed from Texas. There are no existing branches in Texas so difficult situation. I called a branch in NY and got the lovely Michelle from Branch #25 who was so gracious, patient and understanding. Not only did she get me the information I was needing but she took my name and number and actually called me back!!! Customer service is in Michelles DNA for sure. Thank you Flagstar for employing people like Michelle to assist the public because unfortunately your online phone system needs much to be desired. 10* rating for Michelle. Thank you!!!!!
• SS

  SBC SBC

  Dec 27, 2025
  1.0
  If Flagstar manages Money Network for CA state disabled and unemployed, fire them. No bank account. No service. Tiny ATM machine cards that may or may not work. An App that does not work. So forget transfers. Worthless. To Flagstar Owner, Thank you for your quick response. But it is not just me with these problems, but thousands in our state, disabled or job loss. Tiny ATMs at drug stores won't pay our rent. Disabled cannot get there at all. App not functioning for many who carefully download it. Fix this. Link to our personal accounts upon inception.
• CM

  Clarymar ma

  Nov 26, 2025
  1.0
  Very unprofessional experience at this branch. I came in to exchange bills, something I’ve done here before in the past with signature & flagstar but was met with sarcasm and laughter from Michelle and Serena when I explained the situation. Instead of helping or showing basic professionalism, Michelle told me, “I guess you won’t be doing business here anymore.” Customer service should be respectful and empathetic. She’s right, I won’t be returning to this branch again. Please avoid Michelle at all cost .
• AA

  Anshu Aggarwal

  Dec 31, 2024
  5.0
  Branch manager Bill and his staff Shiela were awesome. They went above and beyond to help me with my transaction. The entire team was very co-operative and stayed back until we were done. Exceptional service!!! Very grateful
• RW

  Ryan Werts

  Dec 10, 2024
  1.0
  Worst banking services ever!! Do not use this bank for anything!! They have recorded AUTOMATIC payments wrong almost every other month and ruined my credit for paying on time!! They said they would fix it and it still continues!!

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