Flagstar Bank

Reviews

• VD

  Vegeta Dragon

  Mar 16, 2026
  5.0
  Clean
• DJ

  Dayanara Jackson Jackson

  Mar 14, 2026
  5.0
  Great experience
• JD

  John Desaulles

  Mar 12, 2026
  5.0
  When I first chose this bank, it was because it was right next to my house! My neighborhood is extremely Latino so most of the people that work at this bank are also Latino, which is understandable because they speak Spanish fluently and have a lot of customers that only speak Spanish! When I first open my account, I occasionally would have a hard time being patient with the customer ahead of me! A lot of of these people are new to the whole banking experience! Anyway, Carmen, the bank manager has done many good things for me with the inclusion of suggesting I see the banks financial planner Joseph Sitaras… and he helped me make some financial decisions that I would not have been prepared to make myself! All in all I have grown fond of these people they seem to care😀… oh and I forgot when my cat went missing, they put my missing posters up for me🐈‍⬛❤️
• EM

  Evelyn Mateo

  Dec 15, 2025
  5.0
  I was helped by Jorge who provided great customer service. He answered all my questions and was able to accommodate me. Thank you, Jorge.
• KT

  King THEKING

  Dec 2, 2025
  1.0
  I had an experience with a rude Supervisor at this Bank. I am not a customer but was advocating for my uncle who they charged a stop check fee. He did not cancel the check. It as lost. I asked why would that be considered a cancelled check and the bank should return his money. The Supervisor despite talking to me for over 10 minutes offering resolutions,started to be unprofessional and Rude. Stating she should not even be talking to me,because I was not on the account(After over 10 minutes of talking TO ME with my uncle on the line) Who by the way verified himself with no help or comment from me and then the conversation continued. SHE being the Supervisor did not inform him that Flagstar has a reversal check fee they offer 3 times a calendar year for Customers. She acted like a High School Air Head. I made a complaint with headquarters and told my uncle if I was him,I would be on the first thing smoking and my account would be out of there. Today we received a call from Carmen Palmeri who said she was the Bank Manager and needed to speak to my uncle personally. I hope she apologized for the Rude Supervisor,who either did not know the Bank 12 month rule or willfully chose not to tell him so he could get his money back. Headquarters told us how to get his money back and you all should get yours too. I am waiting for Ms. Palmeri to call me back as she stated, to get my side of what happened. The Employee should be reprimanded. In my opinion demoted,retrained on Customer Service interactions and apologize! A Supervisor Title doesn't fix Character Flaws! The moral of the story kids is My uncle got his Money back. GET YOURS IF THEY CHARGED YOU ANY FEES! You get 3 reversals per year ! It's on you Ms. Palmeri ! I'm waiting for your Call !

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