They have good customer service. And are attentive to why you came in there.
HB
Helen Blackwell
Aug 13, 2025
1.0
AB @PNC, you know how to reach me, I already called. I had a savings account a few years back that had a service charge the first month. I complained about that and at the direction of a PNC banker, I closed it and opened this checking account. She told me to open a checking account and treat it like a savings account because there is NO MINIMUM balance requirement on checking accounts. This is clearly a new requirement and I have no record of being informed my account was being changed; You COULD just refund the $7.00.
So disappointed; just spoke to Alonzo at this branch regarding a $7 fee on my checking account. I have had this account for many years and have never had a fee. He said my balance dropped below a certain amount and that's why I was charged. My account has dropped below this arbitrary amount numerous times since I opened this account and I have never had a service fee before. I was NEVER told there would be fee if the balance went below a certain amount OR I would not have opened the account. I have been a customer at this bank since it was BBVA and Compass Bank before that. I will be closing all accounts and moving to a new bank.
CH
CHARLOTTE HARVEY
Jan 24, 2025
5.0
I am Happy 😊 with my new bank. See Alonzo he can help with your banking needs. I highly recommend seeing him. He helped me to find the right services I need. But offered EXCELLENT customer service. He followed up with me, to make sure I was doing ok. THIS IS A BANK THAT CARES ABOUT THEIR CUSTOMER. See ALONZO!!! What are you waiting for!!!
CC
CatieAndHailey
May 23, 2024
5.0
This place is amazing. Great customer service. They went above and beyond for me to cash my check. I plan to open an account here and hope to do a lot of business with them in the future.
CD
Chelsea Davis
Dec 27, 2021
1.0
They lock the front door, tell you to ring the doorbell but the doorbell is broken. They just make you wait outside indefinitely “for their protection”. Be prepared to wait in the long drive through line if you actually need assistance. 0/10 would not recommend.
What are the regular business hours of PNC Bank at 6001 Academy Rd NE, Albuquerque?
PNC Bank is open Monday to Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does this PNC Bank branch offer a drive-through service? If yes, what are its hours?
Yes, PNC Bank offers a drive-through service Monday to Friday from 9:00 AM to 5:00 PM, closed on weekends.
Can I schedule an appointment online for banking services at this PNC Bank branch?
Yes, you can schedule an appointment online through the PNC Bank appointment setting page or via the PNC Mobile Banking app.
What languages are supported at the PNC Bank branch on Academy Rd?
This PNC Bank branch supports services in English and Spanish.
What banking products are available at PNC Bank in Albuquerque?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment products.
Does PNC Bank provide wheelchair accessible entrances and parking?
Yes, PNC Bank has wheelchair accessible entrances and parking available for customers.
Which nearby places can customers visit before or after banking at PNC Bank on Academy Rd?
Customers can visit Gecko’s Bar and Tapas for dining, Academy Pet Hospital for pet care, or the nearby Circle K convenience store during their visit to PNC Bank.
How can the nearby PNC Mortgage and other PNC locations assist customers at this branch?
Nearby PNC Mortgage can help with home loan needs, and other PNC locations including ATMs provide convenient access to banking services around Albuquerque.
Are there any financial advising services close to PNC Bank on Academy Rd?
Yes, nearby places like LPL Financial and Investment Solutions Group offer financial advising and investment services to customers.
How can customers reach PNC Bank if they need assistance?
You can reach PNC Bank by calling their main phone number at +1 505-888-9157 or toll-free at +1 888-762-2265.