Business Details
About
Credit UnionATMLoan AgencyMortgage LenderInvestment ServiceFinancial ConsultantCheck Cashing ServiceCar Finance and Loan Company
At Nusenda Credit Union, we’re proud to serve our members in Albuquerque with personalized banking solutions that make a difference. From checking and savings accounts to home and auto loans, credit cards, and business services, we’re here to help you achieve your financial goals. As a not-for-profit, member-owned credit union, Nusenda returns earnings to our members through better rates, fewer fees, and innovative financial tools. Experience local banking with the convenience, technology, and care you deserve - visit our Uptown Branch in Albuquerque today!
Location
Hours
Reviews
3.0
141 reviews
5 stars
58
4 stars
9
3 stars
8
2 stars
7
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were described as rude or unhelpful.
Wait Times
Many customers reported long wait times both in-branch and at the drive-thru, often citing inadequate staffing during peak hours.
Online Banking Issues
Numerous reviews highlighted frustrations with the online banking system, including difficulties with account access and payment processing.
Fees and Charges
Customers frequently complained about excessive fees and poor communication regarding charges, leading to dissatisfaction with the bank's practices.
Mixed Experiences
While some customers expressed loyalty and satisfaction with Nusenda, others reported significant issues that led them to consider switching banks.
- JFJoni FieldsOct 20, 20251.0I spent my entire luch break waiting while the employees behind the counter stood around talking to each other. I hate this place if I could give zero stars I would
- JLJon LillywhiteOct 14, 20251.0Terrible online banking experience. Bought a car and the dealership signed me up to take a loan out through this Nusenda. I spent hours jumping through hoops to create multiple usernames and passwords. Called down to the bank multiple times and they said everything looked fine and didn't know why the website was giving me a code that said "You don't have persmission to perform this action." When I called down to the bank for help they said everything looked correct on their end. After troubleshooting for an additional hour, I was able to resolve the issue on my own. Your first loan payment cannot be made through autopay, so you will be forced to pay a $7.00 processing fee. I will be refinancing the loan with First Financial Credit Union ASAP. I should have told the dealership to not provide me with financing and just waited to buy the car until I was able to approve the vehicle through a organized credit union. Bottom line is if you use online banking go somewhere other than Nusenda.
- JBJeffery BustamanteOct 2, 20251.0Their payment system has dropped my payment info more than once so I have to keep restablishing. Worse, their reporting system reported an account delinquent 6 days before the payment was even due. Nusenda used to be awesome, but this is ridiculous, and shows a lack of seriousness from a financial institution.
- CPCarino PadillaSep 23, 20252.0Bernard is rude and will completely ignore you when you ask him a question. Please do better Nusenda!
- AOAlicia OsborneSep 4, 20255.0We have a business account here at Nusenda. I had the pleasure with a teller named Bernard and he was professional, accurate and had a great conversation. Give that man a raise! Bernard delivered amazing customer service.
Frequently Asked Questions About Nusenda Credit Union
What financial services does Nusenda Credit Union offer in Albuquerque?
Nusenda Credit Union offers personalized banking solutions including checking and savings accounts, home and auto loans, credit cards, business services, and financial advice to help members achieve their financial goals.
What are the operating hours of the Nusenda Credit Union Uptown Branch?
The Uptown Branch is open Monday to Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 1 PM, and closed on Sundays.
Where is Nusenda Credit Union Uptown Branch located?
It is located at 6501 Indian School Rd NE, Albuquerque, NM 87110, United States.
How can I contact Nusenda Credit Union for more information?
You can contact Nusenda Credit Union by phone at +1 505-889-7755 or email at info@nusenda.org.
What is the website for Nusenda Credit Union's Uptown Branch?
The website URL for the Uptown Branch is https://www.nusenda.org/about/branch-atm-locations/uptown-branch.
How does being a member-owned credit union benefit Nusenda Credit Union customers?
As a not-for-profit, member-owned credit union, Nusenda returns earnings to its members through better rates, fewer fees, and innovative financial tools.
What nearby public transportation options can help me reach Nusenda Credit Union Uptown Branch?
The Uptown Transit Center bus station is nearby, providing convenient public transportation access to Nusenda Credit Union Uptown Branch.
What nearby businesses or attractions can I visit before or after my appointment at Nusenda Credit Union?
Nearby attractions include the Japanese Kitchen Sushi Bar and Ruth's Chris Steak House for dining, as well as various beauty salons like Moon Glow Aesthetics Abq and Spa Nv for relaxation and wellness.
Are there other financial institutions near Nusenda Credit Union Uptown Branch?
Yes, TD Ameritrade and Guardian Mortgage are located nearby for additional financial services.
Does Nusenda Credit Union have an online presence on social media?
Yes, Nusenda Credit Union can be found on LinkedIn, Facebook, Twitter (@nusendacu), and Instagram (@nusendacu).