Nusenda Credit Union

3.0
148 reviews

Business Details

6501 Indian School Rd NE, Albuquerque, NM
87110, United States
(505) 889-7755
https://www.nusenda.org/about/branch-atm-locations/uptown-branch

About

Credit UnionATMLoan AgencyMortgage LenderInvestment ServiceFinancial ConsultantCheck Cashing ServiceCar Finance and Loan Company
At Nusenda Credit Union, we’re proud to serve our members in Albuquerque with personalized banking solutions that make a difference. From checking and savings accounts to home and auto loans, credit cards, and business services, we’re here to help you achieve your financial goals. As a not-for-profit, member-owned credit union, Nusenda returns earnings to our members through better rates, fewer fees, and innovative financial tools. Experience local banking with the convenience, technology, and care you deserve - visit our Uptown Branch in Albuquerque today!

Location

Nusenda Credit Union
6501 Indian School Rd NE, Albuquerque, NM
87110, United States

Hours

Reviews

3.0
148 reviews
5 stars
62
4 stars
9
3 stars
9
2 stars
7
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unprofessional.

Wait Times

Many customers expressed frustration with long wait times both in-branch and at the drive-thru, often citing inadequate staffing.

Online Banking Issues

Numerous reviews highlighted problems with the online banking system, including difficulties with account access and payment processing.

Loan Approval Challenges

Several customers reported dissatisfaction with loan approval processes, citing difficulties in obtaining loans despite good credit histories.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others reported significant frustrations.
  • CM
    Colleen Marie Marcelle
    3 days ago
    1.0
    Been a member for 20 years. Horrible customer service the entire time. The employees look at you like you’re the problem and they are never any help. I leave feeling frustrated and unheard every single time
  • ML
    Mrs Lopez
    Feb 5, 2026
    1.0
    Online banking is TRASH!! The worse bank you can ever waste your time on!
  • AG
    Aj Gonzales
    Dec 18, 2025
    5.0
    Chasity Padilla Is awesome !!! She always helps me with any problem. I have. I also just refinanced a vehicle today and it was extremely easy and she answered all my questions I needed to know Very professional helpful Will always be using this credit union because of wonderful employees there !
  • YF
    Yuniel Fis
    Dec 10, 2025
    5.0
    Vianey Martínez-Guzmán una persona maravillosa y excelentes atenciones y servicio bilingüe también.
  • SL
    sharon lukach
    Nov 29, 2025
    3.0
    They don’t honor the appointment times I make online. The staff is poorly trained.

Frequently Asked Questions About Nusenda Credit Union

What financial services does Nusenda Credit Union offer in Albuquerque?

Nusenda Credit Union offers personalized banking solutions including checking and savings accounts, home and auto loans, credit cards, business services, and financial advice to help members achieve their financial goals.

What are the operating hours of the Nusenda Credit Union Uptown Branch?

The Uptown Branch is open Monday to Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 1 PM, and closed on Sundays.

Brand Certified Facts from Nusenda Credit Union

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