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At Nusenda Credit Union, we’re proud to serve our members in Albuquerque with personalized banking solutions that make a difference. From checking and savings accounts to home and auto loans, credit cards, and business services, we’re here to help you achieve your financial goals. As a not-for-profit, member-owned credit union, Nusenda returns earnings to our members through better rates, fewer fees, and innovative financial tools. Experience local banking with the convenience, technology, and care you deserve - visit our Uptown Branch in Albuquerque today!
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unprofessional.
Online Banking Issues
Numerous customers expressed frustration with the online banking system, citing difficulties with account access and payment processing.
Long Wait Times
Many reviews highlighted long wait times at branches and drive-thrus, indicating a need for improved staffing and efficiency.
Loan Approval Difficulties
Several customers reported challenges in obtaining loans, with claims of being denied service without clear reasons.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant issues.
GB
Gabriel Kristen Buche
3 days ago
5.0
All of the great employees Tammy, Kate, Kathy, Bernard, Alex, Oscar, The new guys and gals I forgot your names but thank you as well. Nusenda bank in Uptown is simply my favorite location for banking in this town. Sadly, I will have to live closer to one of the other Nusenda locations here in the short future. Before I moved I just wanted to add to any positive words that could be said about these absolutely awesome Nusenda employees I just mentioned. Extra thanks to Alex and Bernard for tolerating my stresses and I think somehow I Teller checked with them more than anyone. Sincerely Gabe.
KW
kendra wells
5 days ago
1.0
I applied for a personal loan and I had a bad experience with the loan officer named Samantha Griego. She was very unprofessional, had me mail in notarized documents, and have me upload the same documents only to tell me they couldn’t open my membership. She is racist, has a nasty attitude, is a liar, and wasted my time. Please stay far away from this credit union who like to play games with applicants personal information. I asked her why did she have me do all of the extra verification steps only to deny my membership and she kept being repetitive saying the same thing which didn’t make any sense. Beware of what will happen to you if you apply for anything at nusenda credit union.
ML
Mrs Lopez
Feb 5, 2026
1.0
Online banking is TRASH!! The worse bank you can ever waste your time on!
AG
Aj Gonzales
Dec 18, 2025
5.0
Chasity Padilla Is awesome !!! She always helps me with any problem. I have. I also just refinanced a vehicle today and it was extremely easy and she answered all my questions I needed to know Very professional helpful Will always be using this credit union because of wonderful employees there !
YF
Yuniel Fis
Dec 10, 2025
5.0
Vianey Martínez-Guzmán una persona maravillosa y excelentes atenciones y servicio bilingüe también.
Frequently Asked Questions About Nusenda Credit Union
What financial services does Nusenda Credit Union offer in Albuquerque?
Nusenda Credit Union offers personalized banking solutions including checking and savings accounts, home and auto loans, credit cards, business services, and financial advice to help members achieve their financial goals.
What are the operating hours of the Nusenda Credit Union Uptown Branch?
The Uptown Branch is open Monday to Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 1 PM, and closed on Sundays.
Where is Nusenda Credit Union Uptown Branch located?
It is located at 6501 Indian School Rd NE, Albuquerque, NM 87110, United States.
How can I contact Nusenda Credit Union for more information?
You can contact Nusenda Credit Union by phone at +1 505-889-7755 or email at info@nusenda.org.
What is the website for Nusenda Credit Union's Uptown Branch?
The website URL for the Uptown Branch is https://www.nusenda.org/about/branch-atm-locations/uptown-branch.
How does being a member-owned credit union benefit Nusenda Credit Union customers?
As a not-for-profit, member-owned credit union, Nusenda returns earnings to its members through better rates, fewer fees, and innovative financial tools.
What nearby public transportation options can help me reach Nusenda Credit Union Uptown Branch?
The Uptown Transit Center bus station is nearby, providing convenient public transportation access to Nusenda Credit Union Uptown Branch.
What nearby businesses or attractions can I visit before or after my appointment at Nusenda Credit Union?
Nearby attractions include the Japanese Kitchen Sushi Bar and Ruth's Chris Steak House for dining, as well as various beauty salons like Moon Glow Aesthetics Abq and Spa Nv for relaxation and wellness.
Are there other financial institutions near Nusenda Credit Union Uptown Branch?
Yes, TD Ameritrade and Guardian Mortgage are located nearby for additional financial services.
Does Nusenda Credit Union have an online presence on social media?
Yes, Nusenda Credit Union can be found on LinkedIn, Facebook, Twitter (@nusendacu), and Instagram (@nusendacu).
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