PNC Bank

Reviews

• EO

  Esperanza Maria Ortiz

  Apr 2, 2026
  1.0
  Formal Complaint Regarding Unprofessional Conduct at PNC Bank On the date of my visit, I entered a PNC Bank branch seeking notary services for documentation required by my new employer. I presented a printed document and clearly explained that I needed it notarized as part of my employment onboarding process. The employee José I approached initially refused to notarize the document, stating that he could not do so because it was printed. During our interaction, I repeatedly clarified multiple times that the notarization was required for my new employer. Despite my efforts to communicate clearly, the employee indicated that he could not understand me and claimed I had repeated myself several times without clarity. Furthermore, he repeatedly asked irrelevant questions regarding whether I was renewing a license, which was not related to my request. I clarified that the notarization was for employment purposes connected to a new business, yet he continued to misunderstand or disregard my explanation. Throughout the interaction, the employee displayed a dismissive and unprofessional attitude. His tone and responses were condescending and, at times, made me feel as though I was being spoken to in a disrespectful and demeaning manner. Rather than attempting to de escalate the situation or provide assistance, he responded with unnecessary hostility. This experience was unacceptable. The level of customer service I received fell far below reasonable standards of professionalism. As a result, I no longer feel comfortable conducting business at this branch and intend to withdraw my account. I strongly recommend that this employee receive additional training in customer service, communication, and conflict resolution to prevent similar incidents in the future.
• CA

  christina san angelo

  Mar 9, 2026
  5.0
  I love this place .
• AP

  Anilkumar Patel

  Dec 9, 2025
  5.0
  Best branch PNC Bank has, staff is very knowledgeable. Free coffee too
• MD

  Michelle Douvry

  Dec 1, 2025
  5.0
  As usual I had a pleasant experience today at my PNC branch 415 Allwood Rd My CD is maturing in a few days, i was inquiring about the process of establishing another for four months. Fortunately for me Jeannette assisted, explaining what I must do to alleviate any monetary loss. The branch was extremely busy today but Jeannette treated me as though I was their only customer. I so appreciated the added touch of offering me coffee! My banking began with PNC almost forty years ago — representatives such as Jeannette keeps me happily returning for all my banking needs. Kudos to Jeannette and other reps who continue to serve me with warmth and gratitude for being a customer. And, yes I’ll have a cup of coffee please😃
• SC

  Stalin Chilan

  Nov 28, 2025
  5.0
  Excelente servicio y buena atencion