TurboTax - The Builders District, Omaha

Reviews

• DB

  Danna Becerra

  Mar 21, 2026
  5.0
  Daniel B. was very friendly and helpful ! He explained everything to me in a way I could understand. He is very knowledgeable about doing taxes and helping me navigate the TurboTax site. I highly recommend him!
• JK

  Jasper Krmpotic

  Mar 5, 2026
  5.0
  I want to start by saying that the in-person tax preparation side of TurboTax currently has some serious organizational flaws. From the concierge staff to some of the management I encountered, the structure and support system seemed very disorganized. I even witnessed a lack of support from managers toward the concierge staff they are responsible for leading, which made the experience feel unnecessarily difficult at times. However, despite those issues, two individuals completely changed my experience. First, I want to recognize Jerone G. If it weren’t for him, I would have been a one-time TurboTax customer. Instead, I’ll continue filing with TurboTax—or with Jerone specifically—until he retires. Jerone was absolutely outstanding. He listened carefully, communicated clearly, and explained taxes in a way I’ve honestly never heard anyone do before. His perspective and ability to break things down made the entire process feel understandable and even insightful. I was genuinely blown away by his professionalism and the way he carries himself. I was also his last appointment of the night, and even after what were clearly very long hours, he still took the time to answer all of my questions without rushing me. He went far above and beyond what most people would expect. If I could give Jerone six stars, I would. I also want to recognize Ahmed Tahir, a customer service representative who helped along the way. Ahmed had absolutely no quit in him. He came across as a genuine person who truly wanted to help solve the problem rather than pass me off to someone else. That kind of effort doesn’t go unnoticed. So while I believe TurboTax as an organization still has major room for improvement on the in-person experience, the dedication and professionalism of people like Jerone and Ahmed are exactly what keep customers coming back. For that reason, I’m giving TurboTax 5 out of 5 stars. If you’re going to file in person, ask for Jerone—you won’t regret it.
• CC

  Cash Crelly

  Feb 20, 2026
  1.0
  Employees Harassing people in the lobby to leave when they have business elsewhere in the building.

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