Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.7
25 reviews
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18
- THThomas HumphreyOct 30, 20251.0I'm a truist customer, and went there to exchange dollars for euros since I'm traveling to Europe tomorrow. They told me they did not but that Wells Fargo did and sent me to Wells Fargo.Wells Fargo does NOT exchange dollars for euros unless I am a Wells Fargo customer so your information was wrong and you wasting my time. Can I call the branch back to offer them that information so they didn't send anybody else on the same wild goose chase and the phone rang and rang and rang. I got to about 30 rings and said screw it, I'll give them a one star review. If they answered the phone, they would not have got a one-star review.
- JRJaJuan RussellDec 14, 20244.0I've been with Truist longer than they've been known as Truist. Granted the service was better before the merger; Truist offers a perfectly good experience of you can minimize the human interactions. If anyone reads this, the customer service via telephone is hit or miss. If you can get an natural born American citizen on the phone, you will have a decent experience. Also, if you do most of your banking digitally or online, you will have a better experience. The hours are the hours... Saturdays, you may have to travel farther down the road to get to a branch. It's inconvenient, and Almighty God knows Truist Financial Corporation should be open longer than two hours on Saturday, but the truth is that Truist would rather not open at all on the weekend. They do it for us that would rather not miss work. I've been with these people since 2002. I'm not switching. I believe I have the best branch banking and trust in all of America.
- SSSashaOct 18, 20231.0I’m so over businesses that lack in customer service. I had already considered closing my account there because it’s not my primary account. I more so kept it open because my daughter has an account ant Truist also. Today solidified I need to move forward with the account closure.
- JTJames TurnerOct 2, 20231.0Beyond slow, always understaffed. I feel bad for the employees.
- TJTHE JACKHAMMERMay 6, 20231.0This gotta be the worst Truist I have been at. Not only they make you wait for simple transactions. But they make so many mistakes with the deposit. I am going to switch banking. Update: 2 tellers for a busy branch doesn't make any sense.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.