PNC Bank

Reviews

• TT

  Tom

  Apr 25, 2023
  5.0
  Chaz helped me open some small business accounts and was one of the nicest most professional people I've worked with in a long time. The process is a lengthy one and he worked through lunch to make it happen. I wasn't sure about a bunch of stuff and he was really great at answering my questions and even mentioning things I hadn't considered. I'm certain that if any issues should arise Chaz would be the guy to get to the bottom of it. Two thumbs up for a guy that went the extra mile.
• NG

  nancy gray

  Jan 21, 2023
  1.0
  If I could give a zero I would. I want to be clear the young lady helping me was very nice. However, that cannot make up for the PNC overall experience. It started two weeks ago when we went to a branch to open an IRA for my husband. We did not have an appointment so we were told we could not be helped. We went on line to schedule an appointment and finally found one at a branch 40 minutes from our home. The closest branch was not available. When we arrived at the branch It was clear we were not expected as the representative asked if we had an appointment. They found us in the appointment log and then asked if it was to open accounts. When they asked what type of account and found out it was an IRA we were told they did not do at a branch level and we would need to meet with an advisor. We let them know that they had advertised rates for IRA’s and suggested they call the help line. It was clear this was not appreciated by the second associate. She quickly went into her office and had someone else assist. I felt bad for this young lady as she had never opened an IRA before and had to have someone on the phone walk her through it. Having worked as a Manager for PNC in the past it was very concerning to see the lack of customer service, client convenience, and knowledge that PNC was known for at these levels. When those things are lacking it may be time for a change.
• MC

  Marco Calcagno

  Feb 16, 2021
  1.0
  2 tellers working hard. Dealing with a line of people inside and drive thru. 4 business bankers standing around doing nothing. Not offering any help. Do not recommend this location. Waste of salaries on business bankers here. Pay tellers more.
• KP

  Kim Pryce

  Sep 18, 2013
  5.0
  I have always been afforded the upmost respect when during business with the staff at this branch. The staff embrace my financial goals and concerns as their own. I have never felt dismissed, judged or minimized by any of the staff.

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