Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.3
24 reviews
5 stars
13
4 stars0
3 stars0
2 stars
3
1 star
8
- TFTavia FordSep 11, 20251.0If you’re handling estates, I’d strongly recommend avoiding the Lillington branch—unless Hannah is available. I went there on Monday to close an account and was told by a banker (dark hair, glasses—unfortunately didn’t get her name) that I needed a specific form stating the account was “closed” in order to proceed. Even though estate personnel had previously told me otherwise, I followed the banker’s instructions. When I arrived at my estate appointment, I was told the opposite—that I should have been able to close the account first, and the estate paperwork comes afterward. The estate representative even called Truist directly; after being put on hold, she was told they'll call her back, and she documented clear instructions for the banker along with her business card in case there were issues (she sent me to Truist). Back at the branch, however, the banker still insisted she couldn’t help me and said she had other appointments. When I asked if anyone else could assist, she simply said “no.” To be clear, the atmosphere at this branch is not what it used to be—it no longer feels friendly or helpful. I left frustrated because the banker made a mistake, knew it, and yet made no effort to correct it. As I was walking out, I asked where the lady who was always smiling had gone, and another employee (tall, white woman) responded with “she’s not here anymore.” I found it odd that she immediately knew exactly which Black woman I meant without further clarification—something that left me with questions of its own. I'm now currently at Angiers branch and being seen quickly, and able to do what is needed.
- EIErica IveyJun 2, 20251.0Terrible experience, there’s a reason it’s never busy!!!
- DRDalia RamosMar 17, 20251.0Costumer service is really bad. They don’t really help you through anything.
- MMMaritza MartinezAug 23, 20235.0Everyone always very nice 👍
- KGKaitlyn GouldJun 10, 20165.0The staff are really polite and the place is rarely, if ever, busy.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.