Today was my first real experience with PNC. I have to say they impressed me with their determination to help me. I won’t go into too much detail about my personal needs because it’s a very long story, but I will tell you It involves an estate account.
I have a multi-year relationship with both Mountain Credit Union and Truist, but both of them let me down big time. From moment one I knew I was in good hands with Venus L. She was professional and yet still highly personable. She was a true joy to both work with and talk with. Even though my specific needs were a little complicated she made it seem simple. I also felt like she truly wanted to help me. The two banks mentioned above made me feel like I was bothering them.
Needless to say, not only will I use PNC for the estate business, I will be moving all of my accounts to PNC. In this day and age it’s hard to find a national company which feels like a local business. The PNC bank in Franklin NC felt welcoming and friendly from the moment I walked in the door.
DP
Doreen Peeler
Nov 4, 2025
5.0
Best Bank in town! All employees are courteous and extremely helpful!
FJ
Frank Jager
Sep 1, 2025
3.0
My review isnt about this particular branch but PNC as a whole. I've been with PNC for a long time, and I've only had one problem. I now live far away from any physical branch, so I put my checks via camera which is offered in their app. And this is where my problem comes in. I would take the pictures, and then it would reset to the log in screen, and I'd have to do it again. It's not the worst thing but when I called, the PNC's technical person wouldnt even look or listened to the issue, they just automatically assumed the problem was on my end, so the problem didnt get resolved. So be weary that even this branch has their band of lazy people
RS
R S
Jul 20, 2018
5.0
Very efficient and friendly branch. Would recommend to all my friends and family.
JW
Jason Wilson
Jul 17, 2017
1.0
PNC does nothing for there customers. Time to change banks. Good for nothing.
What are the regular business hours for PNC Bank in Franklin, NC?
PNC Bank in Franklin is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Does PNC Bank offer drive-through banking services at this location?
No, this PNC Bank location does not have a drive-through service, but it has onsite services available.
What services can I expect at the PNC Bank branch at 100 W Main St?
Services include instant debit card availability, change orders, ATM access, notary and medallion services by appointment, cashier’s checks, safe deposit boxes, wire transfers, loans specialists, and cashing non-customer checks.
How can I schedule an appointment with PNC Bank in Franklin?
You can schedule an appointment online via the PNC website at https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html?questionId__propid=DSA_ExtDir&locationid=pnc04000859 or use the PNC mobile app for Apple and Android devices.
Is the PNC Bank branch in Franklin wheelchair accessible?
Yes, the branch has wheelchair accessible entrance and parking to accommodate customers with disabilities.
What holidays is the PNC Bank branch in Franklin closed?
The branch is closed on November 11, 2025 (Veterans Day), November 27, 2025 (Thanksgiving), and December 25, 2025 (Christmas Day).
What financial products does PNC Bank offer at this Franklin location?
PNC Bank offers checking and savings accounts, online banking, bill pay, credit cards, auto loans, home equity loans, mortgages, and investment services.
What nearby places can I visit after banking at PNC in Franklin?
After your visit, you can check out nearby attractions like the Macon County Historical Museum for local history or enjoy nature by hiking the Appalachian Trail close by.
Are there nearby dining options close to PNC Bank in Franklin?
Yes, you can find dining nearby such as Motor Company Grill, an American restaurant known for burgers, and Lazy Hiker Brewing Co., a brewery and bar with food.
Can nearby ATMs or banks help me access financial services if I can't visit PNC Bank in Franklin?
Yes, Wells Fargo ATM and Wells Fargo Drive-Up Bank are nearby and can provide ATM and banking services if you are unable to visit PNC Bank in person.