Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
21 reviews
5 stars
7
4 stars0
3 stars
2
2 stars0
1 star
12
- JMJane MasseyAug 27, 20251.0Teresa really needs to learn how to say thank you, I appreciate your business or just smile. She is the worst teller. I don’t like Truist for many reasons. But for the business I make deposits for uses them. Just wow on worst customer service in Erwin! Smile Teresa it’s not hard .😊😁 Come on get it together for your Customers … fake it till you make it!! At least at the Benson branch they say thank you and smile.5 stars Benson Branch !
- LLLeonAug 18, 20251.0Edit** I went to the Angier branch and they were able to help me with no issues. Not only that but, they were dumbfounded as to why the other teller treated me that way. I went into this Truist branch to cash a personal check from my father, drawn on his Truist account. Instead of simply handling it, I was told they would have to call him for verification, then that his number in their system was “incorrect,” and finally that it didn’t matter if he called because they wouldn’t cash it anyway. Throughout the process, I was treated with suspicion and disrespect, as if I were trying to pull something dishonest, when all I wanted was to cash a legitimate check. I had heard from multiple local companies about how poorly Truist treats people, but I decided to give them the benefit of the doubt. Unfortunately, my experience proved those warnings right. Because of how I was treated, I will never do business with Truist again, and I hope others think twice before trusting them with their money.
- GWGlenn WorneyAug 15, 20255.0Ask to speak with Erica. She is kind, patient, and helpful! May God bless you for being a blessing to others!
- BKBrian KeslingAug 10, 20231.0My wife and I have a mortgage, savings, and checking through Truist from when it was BB&T. Tried to get our son an account and they said we had to come in person to do that, meaning we would lose time from work. Our son got a birthday check from his grandmother and Truist charged him $8 to cash the check (the check was written on a Truist account). Unbelievable that Truist will steal from children. Looking forward to closing our accounts.
- KGKingOfDaCourt GamingJan 24, 20231.0It’s not necessary to have an attitude with your customers. Customer service and kindness is becoming more rare!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.