Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
33 reviews
5 stars
11
4 stars0
3 stars
2
2 stars
3
1 star
17
- MIMadison InwoodDec 27, 20255.0My husband and I have been going to this branch for two years now. It is always a quick and friendly visit. We always enjoy going to see them as they know us by name! Seeing all these 1 star reviews, just wanted to hop on here and say it's the best branch we've been to!
- RGRosie St. GermainSep 2, 20251.0After working with a banker and applying for a HELOC, they totally ignored my emails for an entire month and I have no idea where my application went. I missed an important deadline for the money we needed. Huge disappointment. Go elsewhere. Not worth the risk.
- ZOZack OpheimDec 17, 20241.0Only have drive thru ATMs and can't deposit cash. What a useless bank
- LPLee PonderFeb 28, 20231.0Do all that you can to avoid using this bank for a mortgage. Truist became my mortgage provider after they merged with BB&T. I have always paid my mortgage on time including my escrow account. I was surprised when I received a notice that they were acquiring insurance for my property because I had failed to provide proof of insurance.I called my insurance company and was informed that my premium had not been paid and that my policy would be cancelled if payment wasn't received. I called Truist and while I was in the phone with their agent he call my insurance company. At the end of that call the Truist agent assured me that my policy would not lapse. A few days later I received a cancellation letter and a refund for the policy because the check from Truist had arrived late. My insurance carrier said that they told Truist that the check should be sent overnight to ensure coverage would continue, but Truist decided to send it by mail. When I tried to get a new policy I was told that I was now high risk and my premium would increase by more than 40 percent. Then to add insult to injury Truist said I would be billed for the insurance they purchased from the time my policy lapsed until the new policy started. When I complained the agent said it wouldn't cost much probably $100 or less. Then another slap in the face they send me $25 gift card after saying that $100 wasn't very much money. So I'm left paying higher premiums plus the insurance they purchased, all because they didn't pay my premium even though they had my money to pay it.
- AHApril HJul 9, 20225.0Brett was and is ALWAYS helpful! Great location!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.