Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.1
19 reviews
5 stars
5
4 stars
4
3 stars
3
2 stars
2
1 star
5
- SKShawn KearneyDec 2, 20241.0Second Truist bank I’ve sat in for 30 mins and no help offered. They helped people who came in after me and only said smthn to me after I had to get up and ask can I please be next. Just to find out the banker couldn’t even help me open a business account because she was gttn ready for lunch.
- KAKate AMay 30, 20241.0“Let me explain this to you because you don’t understand” is not the best thing to say to a client, whether they do or do not actually understand. Every time I’ve come to this branch I have left with absolutely nothing accomplished. This time I left with a good cry in the car after.
- MCMatt ClaytonFeb 6, 20182.0I banked with them for 10 years. When I went to college in Virginia, I had an account there (they were the only ATM around) and during my four years in VA, customer service was always good whenever I had a problem or fraud issues. No issues with the employees at this branch or others when I returned to NC, nor had a deposit improperly credited to my account. Then in 2011, BB&T did away with free checking and the quality of customer service slowly began to decline. In 2015, I politely tried to get an overdraft fee (which was my fault) reversed through the mail (after failing over the phone) and was refused. Also felt like I was jumping through hoops each month to keep the fee waived and the wait times on Phone24 were incredibly long. After opening an account at a local credit union, I closed my BB&T account in October 2015. The employees were very nice throughout the process, but the bank needs a wakeup call... stop feeing your customers to death!
- WWWarren Brown (WEB)Mar 27, 20173.0Good quality care and helpful professional experience staff who will help you with your banking
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.