PNC Bank

Reviews

• KD

  Khaled Dais

  Feb 26, 2026
  5.0
  I had an excellent experience at this PNC branch. The atmosphere was welcoming and professional from the moment I walked in. Rana went above and beyond to make the process smooth and stress-free. She explained everything clearly, answered my questions patiently, and made sure I felt confident in my decisions. She even helped me set up my mobile app and login without any hassle. It’s rare to find someone who combines strong product knowledge with genuine care for customers, and Rana truly stands out. If you’re visiting this location, I highly recommend asking for her. Outstanding service all around.
• DM

  Diane M

  Feb 9, 2026
  1.0
  I have had numerous negative experiences here and today was the straw that broke the camels back. Numerous errors on their part for one transaction. Thankfully I caught the errors on the check before I left. Do yourself a favor and avoid this branch at all costs. Go to the branch at 2000 Randolph Road instead; they are wonderful and extremely helpful!
• HH

  HeyxJay

  Dec 31, 2025
  1.0
  Why is this branch even open?? You can’t really do anything here! They always say you have to go to the main branch on Randolph which is crazy. You can’t even cash a check you can only deposit it. Just close this location at this point.
• VV

  Vladi Vesselov

  Oct 4, 2022
  1.0
  I hope I could post as a negative as it was really BAD!!!!! Call ahead of time and asked if this bank location has notary service. After a positive answer I arrived to be informed, that this location will not do notary services.
• DC

  Debbie Campbell

  Sep 14, 2019
  1.0
  I was in Charlotte to handle family business and came to this branch to access a parent's account with the correct documents in hand. I was asked if I'd already filed the paperwork with PNC bank, which I hadn't. I asked why. The manager or assistant manager told me he was '99% sure' you had to file it and go through a waiting period. That was completely different to other banks and I was told 'we do things differently here.' I left and took my documents to another PNC branch nearby, was treated politely and they handled my request quickly. There was no filing of forms and no waiting period. The people at this branch don't know their own procedures.

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