Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
21 reviews
5 stars
10
4 stars0
3 stars0
2 stars0
1 star
11
- JPJason P.Nov 25, 20235.0Staff was very helpful, went there twice during my home buying process and got the help I needed.
- GMgiovanna martinezNov 1, 20231.0This bank has the worst customer service especially the one on N Harrison Ave in Cary. Never staffed & the staff that is there is very nasty with me every time.
- AMAmy McKeownMay 19, 20231.0I closed my Truist checking and credit card account April 4. It is now May 19 and after multiple trips to the bank and phone calls with “customer service”, I got two emails and a letter today regarding my “overdue balance.” I went to the bank again today and the teller said he would submit my request to close the account again. That’s it, he says, that’s all he can do. Truist REFUSES to close my accounts. They cited that I had some sort of customer service agreement that was still pulling money from my account. I have been through every possible retail account and deleted every service agreement with PayPal and they are still charging me fees. The worst is that they are trying to take $100 from the nonexistent checking account to pay off a few dollars and change in “interest and fees” on my credit account. The checking account is “blocked” but not closed, so $100 withdraw bounces, resulting in an insufficient fund fee. The credit card account doesn’t get paid so the non payment and interest fees continue to accrue. I reported Truist to the Consumer Financial Protection Bureau and to the state Attorney General’s office. The state Attorney General’s office won’t touch it, and the Consumer Financial Protection Bureau says that they are still waiting to hear back from the bank. I have heard back from the bank and the answer seems to be that they simply will not close the account. Why not? Because they can practically print money from it by continuing to charge me absurd fees. All I want is to close this stupid account. I have been trying for months, but I’ve literally had to save up money for months in order to pay off the fees and move all of my transactions to a different bank. I finally paid it off April 4th and I still can’t close the account. How do I make them close my account so they stop charging me these fees and report my credit card paid off to the credit bureaus?
- BHBarbara HenryJul 8, 20211.0Very disappointing interaction with the manager, John Walker. He was to help me with a letter I needed to close an estate. After waiting two weeks for his reply I called. He did not seem to aware of any of our previous conversations and was unable to provide information he had previously committed to. I asked him to take our conversation off speaker phone. He was not willing to that as well.
- MFMatthew FaheyOct 3, 20175.0Always greeted with a smile, very friendly staff. Convenient location to my work as well!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.