PNC Bank

Reviews

• AD

  Anh Do

  Dec 3, 2025
  5.0
  Always a great experience at this PNC branch! The tellers are so friendly and professional, and the manager is extremely knowledgeable. They made opening my new account quick and easy. Excellent customer service—highly recommend stopping by this location!
• HH

  hermonator4

  Sep 17, 2025
  5.0
  Michelle at the WG branch provided the customer service the Creve Coeur PNC could not be bothered to provide to me :30 mins earlier. Greatly appreciated! Thank you!
• AM

  Anjeeta Malla

  Apr 4, 2025
  5.0
  Very friendly and super helpful staff.
• YL

  Ying Lin

  Mar 29, 2024
  1.0
  No good service.
• RG

  richard gowan

  Sep 29, 2023
  1.0
  Can you give less than 1 star?! Inept and so slooooow. Already have accounts at this bank but needed to open a trust account for my father to sell his house. He has dimentia and has been living in a memory care unit for a couple years already. We had a letter from his doctor stating he has dimentia, lives in a memory care unit, and "he has difficulty following one step instructions, knows his name only and has not managed his finances for the last 5 years." It took three weeks(!) for their legal department and Will Carson (the banker at the Webster branch) to come back and say the doctor's comments weren't enough to show my father is incapacitated. They said the doctor didn't make it clear that he's incapacitated due to the dimentia even though she stated he's in a memory care unit "secondary to neurocognitive decline". PNC went so far as to speculate that my father might just be lazy and that's why he's not handling his own finances. Will Carson stated: "The current statement of “has not managed his finances for the last five years” isn’t dependent to his current health. They see it as (him) just not doing the task." My father with dimentia is just lazy I guess. Thankfully, as this process dragged on for weeks, and the closing date was approaching, I walked down the street to Chase bank to start the same process. They were wonderful. Using the exact same documents, the whole process took three days. I just can't believe they asserted that my father is simply being lazy.

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