PNC Bank

Reviews

• AD

  Anh Do

  Dec 3, 2025
  5.0
  Always a great experience at this PNC branch! The tellers are so friendly and professional, and the manager is extremely knowledgeable. They made opening my new account quick and easy. Excellent customer service—highly recommend stopping by this location!
• HH

  hermonator4

  Sep 17, 2025
  5.0
  Michelle at the WG branch provided the customer service the Creve Coeur PNC could not be bothered to provide to me :30 mins earlier. Greatly appreciated! Thank you!
• JJ

  Jenn J

  Sep 11, 2025
  1.0
  This bank does not deserve even one star but more importantly than the bank being awful their financial advisor at the moment I will leave his name out of there but I am definitely willing to share it if needed he is not just financial advisor at Webster groves also Kirkwood and Hampton and Chippewa which I was trying to have my family member transfer to that different branch at Hampton and Chippewa but we can't because guess what he's there too he is neglecting to provide my uncle with his funds when he asked for him regardless of the emergency he he without only knowing my uncle maybe for the second time accused me of being a thief and set it out loud in the bank with more than three employees and I don't know how many customers use my full name and said out loud three different times that I was a thief sounds like defamation right this bank has the worst reputation I've ever seen and I get it please beware
• RG

  richard gowan

  Sep 29, 2023
  1.0
  Can you give less than 1 star?! Inept and so slooooow. Already have accounts at this bank but needed to open a trust account for my father to sell his house. He has dimentia and has been living in a memory care unit for a couple years already. We had a letter from his doctor stating he has dimentia, lives in a memory care unit, and "he has difficulty following one step instructions, knows his name only and has not managed his finances for the last 5 years." It took three weeks(!) for their legal department and Will Carson (the banker at the Webster branch) to come back and say the doctor's comments weren't enough to show my father is incapacitated. They said the doctor didn't make it clear that he's incapacitated due to the dimentia even though she stated he's in a memory care unit "secondary to neurocognitive decline". PNC went so far as to speculate that my father might just be lazy and that's why he's not handling his own finances. Will Carson stated: "The current statement of “has not managed his finances for the last five years” isn’t dependent to his current health. They see it as (him) just not doing the task." My father with dimentia is just lazy I guess. Thankfully, as this process dragged on for weeks, and the closing date was approaching, I walked down the street to Chase bank to start the same process. They were wonderful. Using the exact same documents, the whole process took three days. I just can't believe they asserted that my father is simply being lazy.
• BR

  Bryan Rapp

  Aug 14, 2018
  5.0
  PNC and this branch specifically have been wonderful since we opened our account in 2012. The employees are always helpful and extremely friendly.

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