Wonderful staff. Very friendly and extremely helpful. If I could rate 10 stars I would. Thank you!!
JJ
Jason
Jun 4, 2025
1.0
Incredibly slow
ES
Elizabeth Zinchuk Stultz
Mar 27, 2024
1.0
I had the worst experience with PNC as a whole and with this branch. I was given false information on multiple occasions and what should have been a simple transaction turned into a stressful nightmare.
As the executor of my parent's estate, I have been trying to obtain the title to their car that we paid off last year. Since my parent was an Illinois resident, PNC kept the title as the lienholder. At one point, I was told that PNC lost the title, and almost a year after the fact, I was informed the original title was sent to my parent's address months after their passing. My family had notified PNC of my parent's passing early on, and yet they still claimed they sent the title to our parent's address. With this information, we had privacy concerns as we had sold our parent's home so PNC essentially sent the title to the new residents of the house.
After insisting on a tracking number for the title, we found out that PNC incorrectly told us that they mailed the title to our parent's previous address and had actually sent the title to the state of Illinois. I wouldn't have gotten this important information if I hadn't thought to ask for a tracking number.
At the branch, I did not get so much as a "sorry for your loss" and the representative I dealt with did not submit the documentation she said she would, which required me to escalate my concerns to the branch manager. The branch manager told me the title would be mailed to me but upon following up, the title was never mailed or going to be mailed to me because the state of Illinois was in possession of it.
If this is how PNC treats its customers in this situation, I would not trust them to handle my banking needs. The incompetence, inefficiency, and lack of service are astounding.
JH
Jacky HoldFast
Sep 19, 2017
5.0
The staff at this branch is excellent. They are willing to go above and beyond to address financial concerns. This is my go to branch. Dan and his staff are doing a fine job!
What are the regular business hours of PNC Bank in Kirkwood?
PNC Bank in Kirkwood is open Monday through Friday from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through banking services?
PNC Bank has drive-through banking available Monday through Friday from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 1:00 PM. The drive-through is closed on Sundays.
How can I schedule an appointment with PNC Bank in Kirkwood?
You can schedule an appointment through PNC's online scheduling portal available at https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html?questionId__propid=DSA_ExtDir&locationid=pnc07100458&lnksrc=branch-listing-appointment or by downloading the PNC Mobile Banking app.
What financial products does PNC Bank Kirkwood offer?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investments.
Is PNC Bank Kirkwood accessible for customers with disabilities?
Yes, PNC Bank Kirkwood has wheelchair accessible entrances and parking to accommodate customers with disabilities.
Where is PNC Bank Kirkwood located?
PNC Bank Kirkwood is located at 333 S Kirkwood Rd, Kirkwood, MO 63122, United States.
What nearby medical facilities can I visit before or after a visit to PNC Bank Kirkwood?
Nearby medical facilities include Dr. Rick Lehman (orthopedist and surgeon), Advanced Training and Rehab (physical therapy), and US Center For Sports Medicine (medical center and physical therapy).
Are there nearby financial advisory services near PNC Bank Kirkwood?
Yes, nearby financial advisors include Universal Financial Group, Edward Jones, Edward Jones - Financial Advisor: John M Laaker, AAMS®, Big Sky Advisors, and Trinity Wealth Advisors.
What local dining or refreshment spots are near PNC Bank Kirkwood for a quick break?
Nearby dining options include Andy's Frozen Custard (ice cream shop), Starbucks (coffee shop), Wasabi Sushi Bar (Japanese restaurant), Culpepper's Grill & Bar (American restaurant), and Five Star Burgers (burger restaurant).