PNC Bank

Reviews

• SJ

  Sherry Jackson

  Apr 3, 2026
  5.0
  My name is Sherry J Boyd I recently went to the Branch on 18th Grand and I must say I had the most wonderful experience with Mr. Alex Garcia. Mr. Garcia was very kind and helpful I am a senior citizen and I wasn’t feeling well and he must have knew something was wrong he helped me at the ATM with my mortgage and he offered me water and was concerned about my well being and experience. I feel like he is a great asset for this company and it was a pleasure doing business with him. Thank Mr Garcia for helping me. God bless you
• MM

  Major Mann

  Dec 13, 2025
  1.0
  PNC Customer Service is horrible!
• CO

  chris ovalle

  Nov 26, 2025
  1.0
  Si pudiera darle 0 de calificación lo isiera 1 le llaman banco al algo que no es 2 uno tiene que existir ayuda porque es fácil para ellos decir no puedo 3 para ayudar hay que esperar asta 2 hora para que luego digan que valla a el banco que esta a 20 minutos mas manejando El personal que trabaja aqui es muy deficiente mas Antony el gerente muy mal servicio es mejor buscar una solución por aparte
• JN

  Jen Ndiaye

  Dec 11, 2023
  1.0
  If I could give a zero, I would. I called to close a corporate credit card due fraudulent transactions and suspicious activity on 12//7/23, which took 2 separate calls to complete, over 2 hours! I requested the card be closed and new card be Fed Ex overnighted to my office as I would be leaving on 12/10/23 for business. On 12/8/23, I called PNC back for status as the replacement had not arrived, I was told informed my request had been entered on 12/8/23, the card had not been mailed. You can of course guess my frustration and the anger, particularly when the customer service told me to place the business expenses for a week worth of travel on my personal credit card (no one in their right mind does that!). I was transferred to several people, eventually back to the Fraud Dept. I was assured a Supervisor would contact me within 24 hours. Nope. On Monday, 12/11/23 I called PNC for status, only to be informed the card had still not printed as I had called on 12/8/23. I spoke with another supervisor and demanded they review the recorded statements and I would provide screens shots of phone logs along with a coworker who was in the office, who could verify the length of time I was on hold both times on 12/7/23 resolving the issues. I was told there was no need, PNC is not lying or "manipulating" records. So, it is Monday, 12/11/23 at 5:30pm EST, there is still no tracking number and I was told a supervisor will call me tomorrow to follow-up. I have absolutely no faith this will occur. More likely I will have to do their job for them. Long story short, here is their system, if you need a replacement card call M-TH before 3pm EST and demand a replacement Fed Ex, get everyone's name, if the request is made on Friday, they do not process it until Monday.
• PW

  Paula Walker

  Apr 4, 2021
  1.0
  Tried to deposit a check three times No Luck

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