This profile is uncertified and using publicly sourced data
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Business Details
About
BankATM
First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois. First Mid offers customers Banking, Insurance, Wealth Management and Ag Services throughout Illinois, Missouri and Texas. For additional information and our holiday hours, visit our website. This location only has a lobby. The Bonhomme Place building lobby is open from 7:00 a.m - 6:00 p.m. on weekdays and 8:00 a.m. - 12:00 p.m. on Saturdays. On the following days, the main lobby to the Bonhomme Place building can only be accessed from the parking garage. Those days are: New Year’s Eve, New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day.
Location
Hours
Reviews
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Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.