Citizens Independent Bank

Reviews

• RP

  Robin Padgett

  Jan 30, 2025
  1.0
  If I could give a minus I would. Absolutely the worst customer service by the VP. Rude, dismissive, disrespectful. She flat out said " I don't know if the check is real"...this was about a check from our lawyer out of a trust account. She put an unreasonable hold on our funds. When we went in today to close our account She was again rude, dismissive, disrespectful...and incorrectly put the the reason for closing our account, she said it was an unused account and we made her correct it to poor customer service as we'd stated.
• JJ

  Jared Jackson

  Oct 11, 2023
  5.0
  Rarely do you get personal service at a bank these days. This bank deserves 5 stars. I was there to get something notarized. The Senior vice president was getting ready to leave and he was kind enough to check with his staff on what the people were waiting for. Instead of leaving me to wait for a banker for another 30min-1hour he found out I just needed a notary and stopped from leaving went back to his office and did the notarization for me. His extra 5 minutes saved me an hour. 99% of other bankers would have walked out that door without a second thought. Great job Gregory Palmer and Citizens Bank! Highly Recommend over the big box banks.
• CJ

  CM J

  Dec 12, 2018
  1.0
  Poor Service Lots of Fees. After banking here for a few years we are to the point of closing our accounts and moving to another bank. Each time you set-up a new basic savings or checking account which has to be in-person and takes an excessively long time with lots of unnecessary paperwork the account defaults to paper statements. This would be fine, but not at CIB where they charge you $2.00 for every account every month! On a call to "customer service" I explained I wanted the fee removed and enroll in e-statements. The fee was never removed and I just received another paper statement... Additionally they moved all of their accounts to have fees associated with them if you want an interest-bearing account. (The fees more than offset any little interest they pay). This bank is slow to adapt new technology and under-invests in mobile and web and I would NOT recommend this bank. If the effort involved in switching to a new bank and changing all the auto deposit/withdrawals wasn't so involved I would have switched a long time ago.
• DG

  Donny Gettinger

  Jul 3, 2017
  5.0
  I switched to CIB after leaving a big bank, and have appreciated the degree of concern and care found at this bank. Deposited checks take a little longer to clear, but that hasn't been too much of an issue. Employees are professional and friendly, and they also have an excellent customer service team consisting of real people you talk to in person, not just a hot line.

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