This profile is uncertified and using publicly sourced data
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Business Details
About
Credit Union
KCCU is a member-owned financial institution providing friendly, competent, and competitive financial services in the greater Grand Rapids area and throughout West Michigan. Our vision is to provide financial opportunity, choice, and lifelong value to our members and our community. KCCU offers a variety of loans at great, low rates, including mortgages, home equity, auto, boat, recreational vehicles, personal loans and credit cards. All loans are closed and serviced locally. Enjoy free savings and checking accounts, as well as certificates, IRA's, HSAs and money market accounts, which earn a higher rate of interest.
Location
Hours
Reviews
Boost local visibility and reputation with reviews
Almost 50% of consumers read AI review summaries before forming a conclusion.
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.