Flagstar Bank

Reviews

• AT

  Andrew Thompson

  Nov 6, 2025
  1.0
  Worst bank I have ever dealt with since they where bought. My cards where all shut off with no explanation. The only thing I got out of them is that I didn't inform them I was traveling out of state and I informed them that I live out of state and the response was ohh. They said something about fraud but couldn't tell me what fraud or go over the charges to see if there was even fraud. I still haven't received my new card in the mail and they refused to talk to me and told me I had to go to a branch to resolve the issue. I told them I was 1400 miles away and she hung up on me. This is the 2nd time I was hung up on by customer service. The 1st time is when my cards got shut off and I kept asking what was the fraudulent charges where and they said they couldn't tell me which is weird because I used to get texts to ask if I made certain charges or a phone call from the fraud department asking me about charges.
• AJ

  Andrew JP

  Sep 16, 2025
  1.0
  Tried using Flagstar for a bit versus the big banks where I also have accounts like Chase and BofA. However, this bank (not branch specifically) is amateur hour. Their entire system has been down for two days—debit cards aren’t working; can’t transfer funds; can’t pay bills. No heads up from them: no courtesy email saying what’s wrong or when things will be fixed. Their customer service number is 2+ hour wait. Went in to close my account this morning and it’s like they know they have no excuse. Didn’t ask why I was closing, didn’t even try to retain me. I thought they’d be more appreciative of the business but back I go to fully using the national banks.
• AR

  Antonio Romero

  Aug 23, 2022
  1.0
  I am not a flag star customer. However, I used their ATM to get some cash and went back inside to get change. I just needed quarters to do laundry at my hotel (the hotel run out of quarters after a busy weekend). Anyway, the “banker” there said they only give change to Flagstar customer. For real? It was a reminder why I think banking has changed beyond repair. And obviously, it was a missed sale. I do not have an account and was not planning to open one that day but big companies are missing the big picture. Every interaction is an opportunity to leave a lasting impression that might turn into profit some day in the future.

Frequently Asked Questions About Flagstar Bank