I just opened a personal checking account with this bank on a Saturday, no less. Yes, not just the drive-thru, but the lobby was open on a Saturday. I was waited on by the nicest young man (Kyle) who helped me get it all set up, and before I left, presented me with a workable debit card. I think PNC is going to be my new favorite bank.
MB
Matt Bair
Aug 12, 2025
1.0
I have numerous valid complaints for pnc bank. First I've been waiting for a hotel deposit returned for 6 months. 100 dollars. The bank keeps saying contact the hotel when I already have several times, and they said the incidentals hold was released the day of checkout. The tellers at the bank said "oh well it could take up to 30 days or longer! Apparently 6 months isn't long enough and nobody at the bank can tell me anything at all about it. Call the hotel they say. The tellers here are completely incompetent, they will give you false info leading to several trips to the branch and stress jumping through hoops only to find out you were right from the beginning and these tellers will flat out make stuff up and or give you false info just to get you to leave. There's zero customer support. Zero effort or accountability on the banks part. Instead of saying "I don't know the answer, but let me find out" no, they'll just make up and spit out false info as to not look like the clueless idiots they are. I had a teller tell me my debit card wasn't working because "I must be putting in the wrong pin!" I know my pin lady it's not that, sent away with no help only to come back the next day and was told they cancelled the card n sent a new one and that'll arrive in a few days WITHOUT TELLING ME why? If you don't watch your account like a hawk THEY WILL steal from you!
What are the regular business hours of the PNC Bank in Traverse City?
PNC Bank in Traverse City is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Does PNC Bank offer drive-through banking services?
Yes, PNC Bank offers drive-through services from 9:00 AM to 5:00 PM Monday through Friday and from 9:00 AM to 1:00 PM on Saturday. It is closed on Sundays.
Where is the PNC Bank branch located in Traverse City?
The PNC Bank branch is located at 901 S Garfield Ave, Grand Traverse, Traverse City, MI 49686, USA.
What types of banking products does PNC Bank offer?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment products.
Are there services available for disabled customers at PNC Bank?
Yes, PNC Bank provides handicapped access including wheelchair-accessible entrances and parking facilities for disabled customers.
Does PNC Bank require appointments for banking services?
No, PNC Bank does not require appointments for most services, but you can schedule one through their online appointment system if preferred.
How can I schedule an appointment with PNC Bank in Traverse City?
You can schedule an appointment online via PNC's appointment system at https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html?questionId__propid=DSA_ExtDir&locationid=pnc07000609&lnksrc=branch-listing-appointment or use their Schedule app available in the Apple and Android app stores.
What nearby places are close to PNC Bank in Traverse City for dining options?
Near PNC Bank, you can visit Agave Mexican Grill for Mexican cuisine, Centre Street Cafe for sandwiches and cafe options, Bake Shoppe of Traverse City for bakery and smoothies, and Firebird Pizza for pizza and diner-style meals.
Are there any fitness or recreational facilities near PNC Bank?
Yes, Original Hot Yoga offers yoga and gym services nearby, and Traverse City ATA Martial Arts and A T A Blackbelt Academy provide martial arts and fitness instruction close to PNC Bank.
What nearby businesses might be useful for a customer visiting PNC Bank for home or real estate needs?
O'Grady Development Company and Traverse Real Estate LLC are nearby, offering home development and real estate services, which might complement your banking needs such as mortgage or home equity loans.