Members First Credit Union

Reviews

• RZ

  R Z

  Feb 18, 2026
  1.0
  Go anywhere else
• SD

  Samantha Davidson

  Oct 18, 2025
  5.0
  They are all amazing at both banks in Mount pleasant.
• BC

  Brian Corbin

  Nov 11, 2022
  1.0
  I will not usually leave a negative review, just simply take my business elsewhere. But I feel that i should warn people. I went to MFCU in 2018 because their interest rates were lowest for a car loan. My wife and I started a joint checking account and moved our banking there. I also got an MFCU credit card to add to my credit portfolio. Again, lowest interest rate. I had many frustrations using their mobile app for depositing my reimbursement checks. They would not recognize my "For MFCU Mobile Deposit Only". I have super neat handwriting and there was no way to override it, even though they told me that someone hand checks all those mobile deposits anyways. So then, i had to physically take the checks to the branch and they would hold them for 2 weeks because of some uncertainty that they didn't already cash them on the mobile app, which should have been instantly verifiable, but... what do i know? For months, i could not see any detail on my credit card transactions with the MFCU credit card. I called them to ask them for the details, they asked me, well which transaction are you concerned about? Umm, all of them. You can only see dollar amounts. They said it would be fixed within a week and it never was for at least 2 months. I just stopped using that card and went back to my other ones. Finally, I just switched banks. They would not let my wife close our joint checking account, said it had to be me. So, i tried to do it and they said if any future charges came through, that they would re-open my account, charge me NSF charges, then also deny the transaction and then charge me fees for being overdrawn. Overdraft protection goes away once you close the account. They also told me they have no control over what happens to my account if someone were to charge it. They have no way to stop anyone from charging to my account. Then the lady on bluegrass road proceeded to repeatedly show me their fees and tell me that i agreed to them when i opened the account. I kept my cool though and continued to ask questions as politely as i could. It was a very uncomfortable situation as they were not wanting to help me in any way and i felt like i was going to be asked to leave or have the police show up for trying to close my account. I decided to leave funds in the account until i was sure no more transactions would come through. Then covid happened 2 or 3 weeks later and i was not allowed in the branch. Finally, a year later i was able to close the accounts through the drive through. Haven't logged into the account since about March of 2021. Suddenly 2 weeks ago, in Oct of 2022, i am getting emails saying that my account is locked from repeated unsuccessful logins. Which means there must have been a breach of information that was not disclosed. I just emailed them to please just delete my login or something. I am afraid of what may happen with their complete lack of controls and/or capabilities.
• TO

  Troy Olrich

  Oct 18, 2021
  1.0
  1rst bank to not take rolled quarters and dimes you guys suck bad thing about it didnt need to lmmfao. Bumbs
• BK

  Bethany Kullman

  Nov 18, 2019
  1.0
  Once my loan is paid off, I will never bank here again. This place is an absolute joke, where staff tells you one thing one minute, then it changes the next. The information they give you when you go to sign up for something is not accurate. Its a lot of "fine print" kind of talk. Like they will make it sound really good, but once you do it, then you realize they didnt tell you everything. But hey you signed something right, so they dont have to be held accountable for anything.

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