Business Details
About
Credit UnionATMMoney Transfer ServiceSavings and Loan Association
Every day we continually strive to improve our level of service by keeping our focus on the members. We’re in business to serve you, our members, not make a profit.
Location
Hours
Reviews
3.5
190 reviews
5 stars
111
4 stars
7
3 stars
3
2 stars
6
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting positive interactions and support during difficult situations.
Service Issues
Several reviews mentioned poor customer service experiences, including long wait times, unhelpful responses, and issues with account access.
Fees and Policies
Customers expressed frustration over fees, account policies, and recent changes that they felt were detrimental to their banking experience.
Member Benefits
Positive feedback highlighted the Member Giveback program and competitive rates, although some felt these benefits have diminished over time.
Technology Challenges
Users reported difficulties with online banking and mobile app usability, particularly after updates that made navigation less intuitive.
- RLRon LengDec 13, 20255.0We have been members of the Dow Credit Union for over 35 years and have always experienced friendly, competent service over the years. Most recently, we fell victim to a fraud scheme (not in any way the fault of the credit union). I called late in the day and the agent immediately froze our account and let us know that we had to come in the next day. We were served by Max who was extremely helpful and courteous in getting us set up including notifying all businesses that were on autopay or making deposits into our account. What really stood out was his compassion and assurance that we were not alone in falling into one of these traps. Thank you Max and DCECU!
- BDBeaver DickAug 8, 20252.0This place is nothing like it use to be ,before it was the best place to bank better deals than anyone else, but now you can go just about anywhere and get better rates.even with a credit score in the 800's
- MRMichael RajnaJul 30, 20251.0I wouldn't recommend financing your next vehicle from here. Mainly poor customer service and making a payment on their online payment portal is a nightmare with the frequent error messages and crashes.
- JDJessica DiamondJul 28, 20255.0I've been a member for almost two decades and I continue to be wowed by both staff and the options available to members! My favorite is the access I have to my funds and the ability to get help when needed... plus being able to do things on my own. I would highly recommend Dow Credit Union to others!
- JMJohn MikolaiczikJul 28, 20255.0A truly great credit union with friendly and helpful staff.
Frequently Asked Questions About Dow Credit Union
What are the regular operating hours for Dow Credit Union's main branch?
Dow Credit Union's main branch is open Monday through Friday from 7:30 a.m. to 5:30 p.m. Eastern Time, and closed on Saturdays and Sundays.
When is the drive-thru at Dow Credit Union available?
The drive-thru is open Monday to Friday from 7:30 a.m. to 5:30 p.m. and on Saturday from 9:00 a.m. to 1:00 p.m.
Does Dow Credit Union have any holiday closures?
Yes, Dow Credit Union is closed on major holidays including Thanksgiving (Nov 27-29, 2025), Christmas Day (Dec 25, 2025), and New Year's Day (Jan 1, 2026). Some holidays like Dec 24 and Dec 31 have shorter hours from 7:30 a.m. to 12:00 p.m.
What types of financial products does Dow Credit Union offer?
They offer checking accounts, savings accounts, certificates of deposit, HSAs, credit cards, personal and business loans, home mortgages, auto loans, and more.
What additional services are available at Dow Credit Union?
Services include money orders, notary public, safe deposit boxes, Visa gift cards, wire transfers, mortgage lending, and auto loans.
How can I contact Dow Credit Union?
You can call their main phone number at +1 989-835-7794 or toll-free at +1 800-835-7794.
Where is Dow Credit Union located?
Dow Credit Union's main branch is located at 600 E Lyon Rd, Midland, MI 48640, USA.
Are there nearby insurance agencies around Dow Credit Union?
Yes, nearby insurance agencies include Nichole Frick, Comparion Insurance Agent, and Stacy Tomaszewski, Comparion Insurance Agent, plus Liberty Mutual Insurance, which could assist members seeking insurance services near the credit union.
What nearby dining options are available near Dow Credit Union?
Nearby restaurants include Quiznos, Lasko's Restaurant, and Good To Go: Specialty Takeout, which are convenient for grabbing a meal before or after visiting the credit union.
Are there automotive services close to Dow Credit Union?
Yes, there are several nearby automotive services such as Quality Transmission and Auto Repair, Auto Technicians, B & B Auto Technicians, Midas Midland, and NAPA Auto Parts that members can easily access.