Brand Certified
Dow Credit Union
3.5(192 reviews)
Certified by Dow Credit Union • Mar 01, 2026
Business Details
600 E Lyon Rd, Midland, MI
48640, United States
Certified by Dow Credit Union • Mar 01, 2026
(989) 835-7794
Certified by Dow Credit Union • Mar 01, 2026
https://dowcreditunion.org/
Certified by Dow Credit Union • Mar 01, 2026
About
Certified by Dow Credit Union • Mar 01, 2026
Credit UnionATMMoney Transfer ServiceSavings and Loan Association
Every day we continually strive to improve our level of service by keeping our focus on the members. We’re in business to serve you, our members, not make a profit.
Location
Certified by Dow Credit Union • Mar 01, 2026
Hours
Certified by Dow Credit Union • Mar 01, 2026
Reviews
3.5
192 reviews
5 stars
112
4 stars
7
3 stars
3
2 stars
7
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praise the friendly and helpful staff, others report poor service and frustrating experiences.
Fees and Policies
Several reviews express dissatisfaction with fees and policies, including unexpected charges and holds on accounts, leading to frustration among members.
Member Benefits
The Member Giveback program is highly appreciated by many customers, who value the financial rewards and community focus of the credit union.
Account Access Issues
Numerous customers have reported issues with accessing their accounts, including card freezes and difficulties with online banking.
Longstanding Loyalty
Many long-term members express disappointment over recent changes, feeling that the credit union has shifted away from its original member-focused values.
- EWEd WilcoxJan 27, 20265.0I am a fairly new member of Dow Credit Union - so far I have found the credit union to be very easy to deal with- very responsive to any questions that I have had. Great customer service and I like the give back at the end of the year. Count me as a satisfied customer.
- CCClimbnFishJan 16, 20262.0Used to be great, been a member 30 years. Now they’re like any other bank…poor customer service and fees on everything. If you cash a check of any size be prepared to wait to get it in your account. They put a hold on a 1200 check from a reputable company even though I had many times that in my account. C’mon. For extra insult they denied me a mortgage a few years back even though I have 830 credit and a perfect payment history spanning decades because “my debt to equity ratio was too high”. lol I had the cash to pay for the house outright but wanted to borrow when rates were so low. Took my business elsewhere and had no problem getting the mortgage.
- RLRon LengDec 13, 20255.0We have been members of the Dow Credit Union for over 35 years and have always experienced friendly, competent service over the years. Most recently, we fell victim to a fraud scheme (not in any way the fault of the credit union). I called late in the day and the agent immediately froze our account and let us know that we had to come in the next day. We were served by Max who was extremely helpful and courteous in getting us set up including notifying all businesses that were on autopay or making deposits into our account. What really stood out was his compassion and assurance that we were not alone in falling into one of these traps. Thank you Max and DCECU!
- PWPia WaltenburgJul 16, 20255.0The teller was pleasant, friendly and efficient!
Frequently Asked Questions About Dow Credit Union
What are the regular operating hours for Dow Credit Union's main branch?
Dow Credit Union's main branch is open Monday through Friday from 7:30 a.m. to 5:30 p.m. Eastern Time, and closed on Saturdays and Sundays.
When is the drive-thru at Dow Credit Union available?
The drive-thru is open Monday to Friday from 7:30 a.m. to 5:30 p.m. and on Saturday from 9:00 a.m. to 1:00 p.m.
Does Dow Credit Union have any holiday closures?
Yes, Dow Credit Union is closed on major holidays including Thanksgiving (Nov 27-29, 2025), Christmas Day (Dec 25, 2025), and New Year's Day (Jan 1, 2026). Some holidays like Dec 24 and Dec 31 have shorter hours from 7:30 a.m. to 12:00 p.m.
What types of financial products does Dow Credit Union offer?
They offer checking accounts, savings accounts, certificates of deposit, HSAs, credit cards, personal and business loans, home mortgages, auto loans, and more.
What additional services are available at Dow Credit Union?
Services include money orders, notary public, safe deposit boxes, Visa gift cards, wire transfers, mortgage lending, and auto loans.
How can I contact Dow Credit Union?
You can call their main phone number at +1 989-835-7794 or toll-free at +1 800-835-7794.
Where is Dow Credit Union located?
Dow Credit Union's main branch is located at 600 E Lyon Rd, Midland, MI 48640, USA.
Are there nearby insurance agencies around Dow Credit Union?
Yes, nearby insurance agencies include Nichole Frick, Comparion Insurance Agent, and Stacy Tomaszewski, Comparion Insurance Agent, plus Liberty Mutual Insurance, which could assist members seeking insurance services near the credit union.
What nearby dining options are available near Dow Credit Union?
Nearby restaurants include Quiznos, Lasko's Restaurant, and Good To Go: Specialty Takeout, which are convenient for grabbing a meal before or after visiting the credit union.
Are there automotive services close to Dow Credit Union?
Yes, there are several nearby automotive services such as Quality Transmission and Auto Repair, Auto Technicians, B & B Auto Technicians, Midas Midland, and NAPA Auto Parts that members can easily access.
Brand Certified Facts from Dow Credit Union
Dow Credit Union partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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