Recently had to get a replacement debit card. A teller with the last name Hennessy made it as easy and quick as possible while still making sure my personal information was secure.
SR
Steve Ragla
Jul 14, 2025
1.0
I've been a PNC customer since they bought National City Bank. I usually go to the Battle Creek location but happened to be in kalamazoo last Thursday. I went in to the gull road location to do what I thought would be a simple transaction. I explained to the person who was assigned to help me what I wanted to do. He asked me not once, not twice but 3 times what I wanted to do. After the 3rd time, I got my ID and card back from him and said we're done. This morning I went to the battle creek location and was in and ut out in 5 minutes. Do better gull road branch or close the doors.
JS
Josh Slater
Jul 7, 2025
1.0
Poor experience. It’s not like a real bank. They have one machine that handles transactions. The tellers that operate the machines remotely were all busy so I was unable to complete my transaction.
WS
Will Sipe
Jun 15, 2022
1.0
The new management there is horrible. I miss the old crew that used to work there everybody knew your name and very polite. The managers just sit in their office with the door shut and if you have a question You have to make an appointment.
JS
Jacub Shaw
Jul 3, 2017
4.0
First off, the people here are always extremely nice! If I ever have any problems I can always call them and reach the branch and the person always helps me out. Very satisfied and will always stay with Pnc