Flagstar Bank

Reviews

• GS

  Gabriel Smith

  Feb 7, 2026
  1.0
  I think I will be closing all of my Flagstar accounts. I’m not quite sure yet. They keep buying other banks with corporate accounts as their goal and they keep taking away from the personal banking experiences. They closed the bank on Brown st. They closed one in Ann Arbor. They just keep taking away more and more from personal banking. They’re only open until 1pm on Saturdays and not all locations are open on Saturday. They’re not open late any day of the week making it harder and harder to actually use the bank. most every other bank has better hours and availability I just remember when Flagstar was very customer focused now I feel like they could care less about the customer. I’m going to copy and paste this review on a couple other locations. Corporate, you’re doing a terrible job.
• CL

  Christa Ley

  Dec 8, 2025
  1.0
  I do not remember the exact company Flagstar sold out to but I have had the worst banking experience since then. Just yesterday the whole system was down. I was at Sam's Club trying to Christmas shop and get groceries. Cant even get the things I needed because my debit card did not work. I wake up this morning Flagstar debited my Sams Club purchase twice out of my account and I could not walk out of there with any of it. Its Christmas time are you kidding me. Now I have to fight with them this morning about putting over $400 back into my account. This is not the first time something crazy like this has happen since they switched hands. I have banked with them over 15 yrs. It is time to switch banks.
• DC

  Dondrea Curry

  Mar 16, 2023
  1.0
  Modern day racism, should I be surprised? With the histories of banks and their records of being discriminatory, you would hope that banks like flagstar would pave the way to do the right thing. Unfortunately, that was not my experience today, on 3/16 when I experienced clear racism. After loosing my mother over a decade ago, I learned that I was a beneficiary to a lump some of money. I was excited to bank with flagstar and keep my money safe. Admittingly I was new to this realm, and flagstar wanted extra verification. Under an immense amount of stress, I decided to bank with another bank. After that experience with the other bank failed, I returned realizing that flagstar was the better choice. Despite my excitement, I was met with a teller who claimed that my original check was fraudulent. Not because he had proof, but because he “felt like it” And “No one gets that big of a check from TN.” I wonder, did you mean “No one” or did you just not expect a young black girl to get this much? What about me made you think I was breaking laws? Was it my work outfit? My black skin? My timidness? Maybe I wouldn’t have been so shy if you made me feel welcome. You all should be ashamed. UPDATE: As of today they reached out to me and nothing was resolved! They didn’t disclose to me as to why they couldn’t open an account with me and the president actually said “just like you can choose any bank to go to, we can choose who to disclose information to” like huh? Over it don’t bank here unless you are ready to be discriminated against and let down! Overall a waste of time… They just wanted to pretend like they were resolving my issue! This is just an attempt to avoid a lawsuit!
• KM

  Kevin McClain

  Jul 4, 2017
  4.0
  Hours used to be better, but the tellers aren't just tellers... They're cross-trained in all sorts of things like loans and new accounts. If you like one person in particular, you can deal with them for pretty much everything in banking.

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