Terrible and humiliating experience at this PNC branch. I came in for a simple banking matter and was treated with outright contempt by an older female employee (looked to be in her late 50s or early 60s. She was condescending, dismissive, and spoke to me like I was wasting her time from the moment I walked up. I left the branch literally in shock at how rude and unprofessional she was. I’ve been a PNC customer for years, but this interaction made me seriously consider closing all my accounts. Customer service this hostile has no place in banking. Avoid this location if you want to be treated with basic respect.
RJ
Rachel Jacobsen
Nov 2, 2025
1.0
Since when did banks stop accepting cash for deposits? The said they could only accept checks for deposit. I can do that online! I came in person with cash to deposit to correct an impending overdraft. A check wouldn't post to the account for 24-72 hours - then they get to take more money from me in fees!!! What a racket!!
HK
Hwi Jin Kim
Aug 5, 2025
1.0
Terrible manner, terrible people, terrible customer service. I’m close to changing my business account because of their service.
CM
Corey Milburn
Jan 25, 2023
1.0
Terrible service. Treat yourself, go with a credit union
What are the operating hours of PNC Bank at 2010a E Beltline Ave Ne, Grand Rapids?
PNC Bank is open Monday to Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does PNC Bank require appointments for services at this location?
PNC Bank does not require appointments, but you can schedule one if preferred.
What types of banking products does PNC Bank offer?
PNC Bank offers Checking, Savings, Online Banking, Bill Pay, Credit Cards, Auto Loans, Home Equity, Mortgage, and Investment products.
Is there wheelchair accessible parking and entrance at PNC Bank?
Yes, PNC Bank provides wheelchair accessible entrance and parking for customers.
Can I get an instant debit card at PNC Bank?
Yes, PNC Bank offers Instant Debit Card Availability at this location.
How can I schedule an appointment with PNC Bank?
You can schedule an appointment online using PNC's scheduling app or website linked in their appointment setting.
Where is PNC Bank located in Grand Rapids?
PNC Bank is located at 2010a E Beltline Ave Ne, Kent, Grand Rapids, MI 49525.
What should I know about PNC Bank's nearby places for dining options?
Nearby dining options include Potbelly Sandwich Shop, Five Guys, Pieology Pizzeria, Detroit Wing Co., Freshii, IHOP, Starbucks, and Bro's Doughs, which offer a variety of meals before or after your visit.
Are there any fitness or wellness centers near PNC Bank?
Yes, Orangetheory Fitness, StretchLab, ATI Physical Therapy, and beem Light Sauna Knapps Crossing are nearby for fitness and wellness activities.
What retail stores are close to PNC Bank for shopping convenience?
Nearby retail stores include GNC, Mattress Firm, T.J. Maxx, Art Van PureSleep, Club Champion, and SKECHERS Warehouse Outlet for various shopping needs.