Business Details
About
ATM
With convenient locations throughout southeast Michigan, DTE Bill Payment Kiosks are safe and secure places to access your account information and make payments.
Location
Hours
Reviews
2.7
531 reviews
5 stars
177
4 stars
46
3 stars
22
2 stars
22
1 star
264
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful representatives, and rude interactions.
High Rates
Customers consistently complained about high electricity rates and perceived price gouging, especially during peak usage times.
Power Outages
Frequent and prolonged power outages were reported, with many customers expressing frustration over the lack of timely restoration and communication.
Infrastructure Issues
Reviews indicated outdated infrastructure and inadequate maintenance, leading to reliability concerns and frequent service interruptions.
Monopoly Concerns
Many customers expressed dissatisfaction with DTE's monopoly status, feeling trapped without alternative energy providers and criticizing the company's lack of accountability.
- HHHunterNov 13, 20251.0Changing a name on a bill makes them do their job. It is absolute horror and has taken me months. Still not done so I am going to the building.
- NVNoah VanPamelOct 29, 20251.0I pay my bill every single month. Sometimes my bill would be over 1000 and id still pay(residential) without calling about it(im stupid for that i know). Always paid. This month, I thought I had until the 30th and I usually always pay on the 29th. Today I get home from work and my power is out. I had to pay $750 additionally on a $189 bill because I guess they wanted it on the 28th this month. One time two years ago this happened and they worked with me then. This time, there was just nothing they could do. Also, they said the date due fluctuates based on when they read the meter.. CE is consistent with me though. When I was in NC, that utility/energy company worked much better than DTE. CE isnt like this. Water isnt like this. No other company ive had to deal with is like this. The customer service representative was 10/10. I know the workers who put in the work are 10/10. The people responsible for how this company operates only care about $ and they will do whatever necessary to make as much of it as they can, especially off the backs of the ones who pay their salary.
- LDLauren DavisOct 4, 20251.0If you can email the statement every month, you can email the final statement for people moving! What’s the purpose of deleting online profiles where the payment is set up?! It’s dumb and inconsiderate! It should be up to us, THE PEOPLE, you so called serve, to delete our account and information! IF YOU CAN EMAIL ABOUT SAVING ENERGY - YOU CAN EMAIL THE FINAL BILL! WAKE UP AND GET OUT OF THE STONE AGE WITH THE SNAIL MAIL AND OVER THE PHONE PAYMENTS!
- JRJ RSep 20, 20251.0You're the sole reason as to why there cannot be one energy company in charge of an area. There must always be multiple energy companies to ensure price gouging does not occur! INVESTIGATE DTE FOR PRICE GOUGING CONSUMERS IN THE NAME OF CORPORATE AMERICA!
- BMBri MSep 14, 20251.0Some of the worst infrastructure and highest rates in the country. Rate hikes every year and no improvement. They get away with it for being a monopoly, this company is greedy and robbing the people of Michigan
Frequently Asked Questions About DTE Payment Kiosk - Closed
What services does DTE Payment Kiosk provide?
DTE Payment Kiosks offer safe and secure access to your account information and allow you to make payments conveniently.
Where is the DTE Payment Kiosk located?
It is located at 12048 Grand River Ave, Detroit, MI 48204, USA.
Is the DTE Payment Kiosk currently open?
No, the DTE Payment Kiosk is currently closed and not operational.
How can I contact DTE Payment Kiosk for support?
You can reach them by phone at +1 800-477-4747 or visit their website at http://dteenergy.com.
What are the business hours for the DTE Payment Kiosk?
The kiosk is closed every day of the week and currently not in service.
Are there any nearby gas stations close to the DTE Payment Kiosk?
Yes, nearby gas stations include Marathon Gas, Shell, Sunoco, and Obama Gas Station, which can be convenient for refueling before or after your visit.
What local eateries are close to the DTE Payment Kiosk?
Hollywood Coney Island and SUBWAY are nearby dining options if you want to grab a meal while in the area.
Are there community centers or religious organizations near the DTE Payment Kiosk?
Yes, Life Way Agape Center, New Destiny, El Shaddai Missionary Baptist Church, Euphrates Missionary Baptist Church, and House of God Church are nearby religious and community centers you might visit.
Can I find automotive services close to the DTE Payment Kiosk?
Yes, automotive services nearby include Reggie's Auto Service, A & B Transmissions, Motor City Firestone, and SA1 Collision LLC.
Where can I find financial and professional services near the DTE Payment Kiosk?
Accurate Income Tax & Accounting Services is nearby for accounting and professional service needs.