PNC Bank

Reviews

• FA

  fady abdal

  4 days ago
  1.0
  I am a new customer, and today I came in to have court documents notarized. I ended up waiting almost an hour before anyone helped me. This has been the worst experience I’ve had with any bank so far. It’s clear this location does not value its customers. There is absolutely no reason I should be waiting an hour just for a single signature. On top of that, the manager looked directly at me and still continued to help people who walked in after me, instead of assisting the customers who were already waiting. This is unacceptable and extremely unprofessional. I will never return to this location. Awful service.
• MM

  Mike Morrison

  Aug 21, 2025
  1.0
  Nothing Personal against this Branch-Employees. They are fine. But pnc overall is HORRIBLE to deal with. 1-They have closed many of their offices so now you have to drive out of your way 2-Their Online APP is a Pathetic Joke.. that doesn't work for doing deposits. It's an ongoing +years debacle they have not fixed.. so you can't deposit via your phone.
• RP

  Ryan Patterson

  Apr 17, 2025
  1.0
  Nothing personal against this branch but if I speak to a banker and they tell me to call to reverse any overdrafts while I wait for a refund from my insurance company, and I do exactly that then I'd expect a reversal of that charge. Instead of getting an easy fix I got to spend over 15 minutes on the phone dealing with outsourced customer service that was utterly useless and completely unhelpful. As soon as I possibly can I'm taking my banking elsewhere to one of my local credit unions.
• HM

  Hilaria McAllister

  Sep 15, 2023
  5.0
  Professional & friendly
• AR

  Ashlee Renee

  Mar 30, 2016
  1.0
  Worst customer service ever! My mother and I took my elderly grandparents here to look into getting a mortgage for the condo they were purchasing. They had a short time line to get a pre approval letter since they are from out of state we thought we would stop by since we were near it. The parking lot and drive through was empty and there were no customers inside. We walked in and there were 3 visible people working one was on the phone and no one said anything to us so we patiently waited in the lobby till the lady on the phone asked "do you need something". Obviously we need something, why would we be sitting in a bank if we didnt... who goes to a bank to just sit in the lobby. We got my grandparents up from the lobby and took them into her offiice to sit, they started explaining what we needed but the lady quickly dismised it and said that is not her job she would have to call someone. The lady even had it messed up how much the loan amount was that they needed because she did not listen to them. She dialed a nunber on the phone and gave it to my grandfather who couldnt hear the other person on the phone he then gave to my grandmother who again didnt understand what the lady on the phone wanted so my mother took the phone and figured out what they needed to do. Once we were finished with the phone conversation my grandmother said thank you and got up to leave but the lady never got up from her desk and never took her eyes of her computer screen except to roll her eyes and look at me and my mother with "why the hell are you all here" eyes. This was the WORST pnc bank I've ever been to. I have banked with them for over 5 years and even worked at a different branch for 2 years. I know their procedures and this branch was the worst by far. I will never go to this branch again. I have been trying to convince my mother to switch to pnc, but after this visit her first impression of it was not a good one, I highly doubt she or my grandparents will ever use them for any banking needs. Unfortunate for the company that this branch is representing them in such a horrible way.

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