Vicki the lead teller is a miserable person. I wonder if she likes her job.
AA
Angelika
Sep 24, 2025
1.0
I usually go to my PNC branch in Ohio, but when I’m visiting my parents, I stop at the PNC in Brighton, Michigan. Unfortunately, every time I’ve gone there, I’ve had a negative experience with the staff being rude and unhelpful. The first time I visited after opening my account, I didn’t know how to fill out deposit slips and was also in the process of trying to get a vehicle that day. When I asked for help, the staff acted like they didn’t care and made no real effort to assist. Since then, whenever I’ve deposited cash, the workers’ attitudes have been dismissive and unprofessional. Most recently, I had an issue with a check not going through at the ATM. I went inside to figure it out and was immediately told I needed a renewal check—without the employee even looking at it. Today I found out that the check was fine, which means I wasted another trip to the bank because of their lack of effort. Overall, my experiences here have been frustrating and disappointing. I can’t wait to switch back to Lake Trust once I move back.
JA
JamesJessie A.
Sep 30, 2024
5.0
I needed a new Debit card, because the present one was cracked. It worked when inserted into readers, but would not work for "Tap". I went in & was assisted by Vicki Kresge @ the PNC Bank in Brighton, MI. When I went in it was approximately 4:50PM or so. I was only planning to ask questions and come back earlier in coming days to get the card done. Vicki was willing to do the card right away, for which I was astounded. It was done in short time! I feel that Vicki should be "Highly Commended" for Her dedication to Customer Satisfaction! Thank You very much for having people like Her there!
GB
Gary Brewer
Sep 8, 2022
4.0
nice bank. can do all your banking there
KW
Kevin Williams
Jul 25, 2020
5.0
Sarah is the absolute best! Helped me so much with applying for my first credit card. Very understanding, went above and beyond to explain difficult credit concepts and help me get my bearings.
Which banking products does PNC Bank offer at this location?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment products.
Does PNC Bank Brighton branch have facilities for customers with disabilities?
Yes, the branch has wheelchair accessible entrance and parking, ensuring access for customers with disabilities.
Is it necessary to make an appointment before visiting the PNC Bank branch in Brighton?
No, appointments are not required to visit this PNC Bank branch, though scheduling options are available.
How can I schedule an appointment with PNC Bank Brighton?
You can schedule an appointment via the PNC mobile app or by visiting their online appointment scheduling page at https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html?questionId__propid=DSA_ExtDir&locationid=pnc07000847&lnksrc=branch-listing-appointment.
Are there other PNC financial services locations near the Brighton branch?
Yes, nearby you can find PNC Mortgage and multiple PNC ATMs to assist with your financial needs.
What nearby dining options can I explore when visiting PNC Bank Brighton?
You can enjoy meals at nearby restaurants such as Jimmy John's sandwich shop, Little Caesars Pizza, Greecian Island Restaurant, and a Greek restaurant named Greecian Island.
Which nearby places can help visitors with their healthcare or wellness needs?
Nearby healthcare and wellness options include Charlick, Springstead & Wilson Dental Associates, DaVita Brighton Dialysis, Fresenius Kidney Care Brighton, LaVida Massage spa, and University of Michigan Kellogg Eye Center.