First National Bank

Reviews

• AD

  Alison Debus

  1 day ago
  1.0
  I am extremely frustrated with the repeated treatment I receive at First National Bank. I am an authorized user on a business account, yet every time I attempt to cash a check or withdraw money, I am treated as if I have no authority on the account. Staff ask unnecessary and irrelevant questions, delay the process, and insist on calling multiple other people on the account to “verify” me — despite my name being clearly listed. This happens every single time, and it is unacceptable. The level of scrutiny feels excessive and, frankly, discriminatory. There is no reason an authorized account holder should have to go through this kind of interrogation just to access their own funds. This is a serious customer service issue, and it needs to be addressed immediately. I expect better training, better consistency, and basic respect moving forward.
• KG

  Kruz Gilbert

  May 15, 2025
  5.0
  My daughter and I visited the Towson Branch to conduct a few business matters and the customer service that we received was outstanding! We were greeted and treated with the upmost respect so much so that we both ended up opening bank accounts there! Shout out to you Ms. Wiechert! You put the capital E in Excellent Customer Service!!!
• WM

  Will Matter

  Mar 25, 2024
  5.0
  Absolutely exceptional customer service delivered by Ms. Wiechert today. Beyond my expectations from the very beginning & just improved as time went by. I was given a friendly greeting as soon as I came through the door & immediately had the feeling of "Yup, this is a bank I want to work with." She was professional, effective, efficient, knowledgeable & personable & she made the entire experience of becoming a customer as easy & pain free as possible. This is my first time dealing with this particular bank but, based solely upon my experiences today, I now know two things which I didn't know earlier today & they are A) this bank is going to get more & more of my business (& my money & my family's money) as time goes by & B) this is a bank which I will now definitely recommend to friends, family & associates (whenever & however such opportunities may present themselves) & that because I like how I was treated & want my friends, family & associates to experience the same. Truly a class act & very refreshing in a day & age in which (so-called) "customer service" may frequently leave something to be desired. Happy customer! Go here, you'll enjoy it. Very, very good.