I stopped by the Dual Hwy branch to make 2 cash deposits at the drive thru, both lanes had people in them so I had to wait for about 10 minutes. When I get to the window/camera the teller greets me and promptly states that the bank now closed at 5pm but she will go ahead and make my deposit this one time. Mind you it was 5:01 when she said this to me. I told her that I had been waiting in the line for over 10 minutes. I had everything ready to go also, deposit tickets were filled in with account numbers and everything. She makes my deposits, turns off the camera and sends the drive thru tube back with my receipts without a single word. No, here you go, thank you, NOTHING! Just turns off the camera! This is so completely unacceptable and unprofessional! I've been banking with PNC for probably 15 years and never have I ever had such a rude employee interaction! These transactions were done on 01/12/2026 at 5:03pm, cashbox 05 for the bank manager that hopefully reads this.
AA
Anne
Jan 14, 2026
1.0
I wanted to love this bank, because Sam and her team seemed amazing. We opened an account with them in July 2025 during their promotional period to receive the $400 deposit if we met all the qualifications, we did but we didn't receive our deposit. We were promised we would get it in 90 days at the latest, it's now February 2026 and no deposit.
We have been trying to resolve this issue since the summer mind you, at first we tried to call to see about the status but were dismissed. Then we made an appointment and went into the bank to try and resolve the issue, again nothing. There were no explanations, just run arounds. Sam and her manager decided that email would be the best way to keep in contact after this whole ordeal and since OCTOBER 29th, 2025 its been the same message "I'll look into it and I'll get back to you by the end of the day", but guess what? She never has, not one. single. time.
JJ
Janet
Jan 12, 2026
5.0
The best PNC branch in Hagerstown, MD. All of the staff is amazing the customer service skills are on point ☝🏽. I'm so happy to bank with PNC.
MM
MattyCamachio
Nov 8, 2025
5.0
I come here often enough and the customer service is always very professional and friendly everytime i stop in. Thank you
PNC Bank is located at 1700 Dual Hwy, Washington, Hagerstown, MD 21740, USA.
What products can I access at the PNC Bank branch in Hagerstown?
The branch offers Checking, Savings, Online Banking, Bill Pay, Credit Cards, Auto Loans, Home Equity, Mortgage, and Investments.
Is the PNC Bank branch wheelchair accessible?
Yes, this PNC Bank branch has a wheelchair accessible entrance and parking.
How can I schedule an appointment at PNC Bank in Hagerstown?
You can schedule an appointment online via PNC's appointment setting page or through the Schedule app available on Apple devices.
Are there any dining options near PNC Bank at 1700 Dual Hwy?
Yes, nearby dining options include Papa Murphy's Take 'N' Bake Pizza, Sonic Drive-In, Paradise NY Pizza and Italian Restaurant, El Ranchero Mexican Restaurant, Checkers at 1720 Dual Hwy, Little Caesars Pizza, Denny's, and Bob Evans.
What hotels are located near the PNC Bank branch on Dual Hwy?
Nearby hotels include Hampton Inn Hagerstown and Hampton by Hilton, making it convenient for customers visiting from out of town.
What nearby services might I find convenient when visiting the PNC Bank branch?
Close to PNC Bank, you can find retail stores like AT&T Store, mobile phone services at Cricket Wireless Authorized Retailer, health services at MyEyeDr., gas stations such as BP and Exxon & Mobil Stations, and shipping services at UPS Access Point location.
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