In my 45 + years of doing business with this bank, now known as PNC , I can’t believe I’m giving a very unwanted review about this bank I’ve been very loyal to all these years!
This is a CONSTRUCTIVE criticism to help you keep your customers happy to do business with you. Your service is BELOW PAR for such a huge financial institution as you are supposed to be. Huge decline in your
Quality of service. Very alarming to experience it indeed!
A almost all times, I tried to do my banking through the drive thru to save time, today, 11/12/25 , I waited for about 25 mins and finally pushed the call button, thinking the tube is not working. The teller answered the call, I asked “ are you aware there’s a line of cars behind me , I’ve been here for 20 mins.
She said” oh I heard the call so I turned around “ . Cars getting out of the line, However , Customers had been coming in and out of the building door. Does this teller know there’s a drive thru ??? They should alternately service inside and drive through customers.
I understand you are understaff, however , the management should come up with a working process to make it work . Train your recruits well for maximum quality service. I MEAN NOW.
Thank you for your attention on this dire need
to improve your service for a win win situation both ends
SB
Staci Bee
Oct 3, 2025
1.0
Under staffed, slow, dirty. Staff looks lost with zero enthusiasm..., you leave thinking how does this happen to a business. An embarrassing display of customer service on every level. Congratulations on reaching bottom.
MU
Mohammed Uddin
Sep 22, 2025
1.0
One of the worst branches. Always understaffed, and tellers move slow. I came back again 10/7/25. Once again these tellers don't know what they are doing. One teller told me to wait for another teller while she can take care of the people waiting behind me? How does that make sense. I was forst in line but getting told to wait.
Now Ive been here for an hour plus just to make some cash business deposits. My last visit to this branch. Don't bother
CJ
Consondra Jacobs
Jun 28, 2025
1.0
Treated very poorly at this branch. As a black woman and an HR professional, it was a horrible and disappointing experience.
AR
A Rum
Mar 22, 2024
5.0
This branch customer service is excellent, and there's typically no wait time to see a teller. Maryam, one of the managers, is very friendly and provides helpful information.
What are the regular business hours for PNC Bank in Glen Burnie?
PNC Bank is open Monday through Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Does PNC Bank Glen Burnie have drive-through banking services?
The Glen Burnie branch has drive-through hours from 9:00 AM to 6:00 PM Monday to Friday, and 9:00 AM to 1:00 PM on Saturdays.
What types of banking products does PNC Bank offer at this location?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investments.
What services can I find at the Glen Burnie PNC Bank branch?
Services include instant debit card availability, change orders, ATM access, notary services by appointment, medallion services by appointment, cashier's checks, safe deposit boxes, wire transfers, and handicapped access.
Is the Glen Burnie PNC Bank branch wheelchair accessible?
Yes, this branch has wheelchair accessible entrance and parking.
How can I schedule an appointment at PNC Bank Glen Burnie?
You can schedule an appointment online via PNC's appointment setting link or through their mobile app available on iOS and Android.
What are some nearby restaurants I can visit before or after banking at PNC in Glen Burnie?
Near PNC Bank, you can visit Bubba's 33 for American burgers, Rick's Banh Mi & More for Asian cuisine, and Sake Japanese Steakhouse for sushi and steakhouse dining.
Are there other financial services close to PNC Bank in Glen Burnie?
Yes, nearby financial services include CoinFlip Bitcoin ATM and Maryland Livescan Fingerprinting, which can complement your banking needs.
What local support and counseling services are near PNC Bank in Glen Burnie?
If you need counseling or community support, KP Counseling Services, World Relief Anne Arundel, and BrightWell Health are nearby.
Where is PNC Bank located in Glen Burnie and how can I contact them?
PNC Bank is located at 7301 Ritchie Hwy, Glen Burnie, MD 21061. You can reach them by phone at +1 410-768-5252.