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First National Bank (FNB) Germantown provides a full range of consumer banking, commercial banking and wealth management services, plus industry-leading online and mobile banking solutions. Apply for an account online or visit our Germantown location today.
If you are having trouble at other FNB locations give this one a try, Angie the assistant manager and her team seemed to have turned this one around.
DH
D Hernhuter
Jan 18, 2024
1.0
Service dropped dramatically when First National Bank bought OBA. I tend to use the drive-thru because it's supposed to be faster, but lately, you end up sitting in your car with no updates or acknowledgement for 10 to 20 minutes or more.
The last time I tried cashing a check I waited in my car for 15 minutes, then went inside to find out what the problem was. "I'm busy with a customer now" was the reason I was given, although the teller never thought to let me know that at any point.
Today, it's the same thing: I sent the check to cash through the drive-thru tube and waited. After 5 minutes without hearing anything, I pressed the call button. "I'm busy with a customer", again was the response I got. It would have been nice to know that.
Angie is great and helped me with more complex problems. I don't know if she got fed up with FNB's "Customers Last" policy and left, because she's the only one who seems to care about customers.
SV
Shahan Vohra
Jul 17, 2023
5.0
Big Shout out to Anjani Pachai- Jaigobin (Angie), She is great banker, Great customer oriented approach, If google have option of 10000 star rating she deserves it, She is helping me in HELOC and lots of other financial wellness she have made me aware. Effective and immediate in response and very great in explaining financial terms, in easy and understandable to person with zero finches background.
NW
Nathaniel Wong
Jan 20, 2021
5.0
I dealt with this bank and branch a few times. A gentleman named Pablo was very helpful and fixed an issue I had quickly and followed back to call me to confirm everything was okay. I appreciate his help.
LC
Lindsey Colferai
Dec 30, 2020
1.0
terrible customer service. tried closing my grandmother’s estate and with the lack of internal communication, the request was not received, which caused 7 overdraft charges. insane.
Less than 24 hours after my grandmother died, I had to come back in and pay $37. so happy we moved to PNC.
Frequently Asked Questions About First National Bank
What services does First National Bank in Germantown offer?
First National Bank provides commercial banking, consumer banking, wealth management services, and industry-leading online and mobile banking solutions.
What are the regular business hours for First National Bank at 19790 Crystal Rock Dr.?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does First National Bank offer drive-through banking services and when are they available?
Yes, the drive-through is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays and certain holidays.
Is the Germantown First National Bank open on major holidays?
The bank is closed on specified holidays including November 11, 2025, November 27, 2025, December 25, 2025, January 1, 2026, and January 19, 2026.
Where is First National Bank Germantown branch located?
The bank is located at 19790 Crystal Rock Dr., Germantown, MD 20874, USA.
What is the contact phone number for the Germantown FNB branch?
You can reach First National Bank Germantown at +1 301-528-9900.
Can I find other financial services near First National Bank in Germantown?
Yes, nearby financial services include SkyPoint Federal Credit Union and Western Union, convenient for additional banking or money transfer needs.
Are there convenient places to eat near First National Bank Germantown?
Yes, you can find Pizza Hut close to the bank, which is ideal for grabbing a meal before or after your banking visit.
What other essential services are located near First National Bank Germantown?
Nearby essential services include Locks & Locksmiths 24/7 for security needs, and 7-Eleven and Circle K convenience stores for quick shopping and fueling.
Does the Germantown area near First National Bank have health and medical facilities?
Yes, several health providers are nearby, including Doctors First Urgent Care, Montgomery Family Chiropractic, Smile Dental Care, and Germantown OBGYN Doctor for diverse medical needs.
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