PNC Bank

Reviews

• BF

  Becky Foreman

  Sep 11, 2025
  5.0
  We scheduled an appointment in advance for a notary to complete a title transfer. We were greeted and welcomed upon arrival. The greeter was humurous and friendly. Ash was our notary and very helpful, even calling the MVA to get information about what was required. He gave us his card and told us to call if we ever had any questions. And then held the door for us as we left. We felt like valued customers from beginning to end. Thank you PNC.
• JW

  Jovonna Woodberry

  Aug 3, 2025
  3.0
  I used to love this bank so much just the customer service is great a few weeks ago. I did have an encounter. I received a deposit for my insurance company to fix my vehicle. The money was sitting in there for about two days and it was cleared. they wanted to do Two or three verifications that will take the next day. I need to come back I think the bank teller manager lady was there and was really being funny and petty. I had to call Pnc customer service so they can explain to me what was going on and the people at the bank told me to come back. I left five minutes down the street she called me back telling me to come back. The verification is done. No sorry we took you through this. No nothing. She even stopped the branch manager guy from helping me and tell him he can go home. She has it I will not be coming back to this bank. I am so glad they put a new bank over here in Burtonsville. Just a little more information so the bank that I was seeing was about to give me my money the money counter was counting it and everything all of a sudden the bank teller manager lady came over and told her to stop it need to be a verification. I’m like what is going on I never had this issue at this bank. I just thought that was pretty weird and that’s where my issue came in at.
• LC

  Lovette “Lovette Carter” Carter

  Sep 29, 2022
  1.0
  This location is always the slowest! They’re ALWAYS very under staff! And never gets things done! Line is ridiculous long and wait is over 30 plus mins
• JR

  JAMES RICE

  Nov 12, 2020
  1.0
  Maybe a bad day but so slow at drive thru. The associate kept looking out the window same 3 cars the last 30 min. I began to think maybe I was doing something wrong. Found other people's cards in tube and returned to them. Hopefully just a bad day.
• PV

  Positive Vibes

  Apr 4, 2018
  1.0
  Unprofessional! The branch manager told me my account was open when it was closed. They had the wrong mailing address which we told them before but it wasn't fixed. There was an over draft and I never got a call or letter till the day they closed the account and the branch manager called me. She said that the account is overdraft and it's about to be closed. I went to the bank next day as I told her and it was already closed. I met with the branch manager who lied n said it was still open (so I would pay the balance) but when I went to the teller window to pay off my balance the teller said it was closed!!!! Which is reported to the credit bureaus. The branch manager said the letter about the status of the account was returned, so why did they wait till it was closed to call me???

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