First National Bank

Reviews

• AD

  Alison Debus

  Apr 12, 2026
  1.0
  I am extremely frustrated with the repeated treatment I receive at First National Bank. I am an authorized user on a business account, yet every time I attempt to cash a check or withdraw money, I am treated as if I have no authority on the account. Staff ask unnecessary and irrelevant questions, delay the process, and insist on calling multiple other people on the account to “verify” me — despite my name being clearly listed. This happens every single time, and it is unacceptable. The level of scrutiny feels excessive and, frankly, discriminatory. There is no reason an authorized account holder should have to go through this kind of interrogation just to access their own funds. This is a serious customer service issue, and it needs to be addressed immediately. I expect better training, better consistency, and basic respect moving forward.
• BS

  Bud Szczybor

  Mar 31, 2026
  3.0
  Busy street parking is tricky Staff is very professional
• NY

  Nigel Young

  Sep 18, 2021
  3.0
  Not too bad. Perhaps it's because I go to Howard Bank branches in Columbia/Ellicott city and centennial that I don't have to worry about complicated security measures just to make a deposit. Considering the location I think it's somewhat important to them but it's a bit of a inconvenience when you are busy. Staff I spoke were were friendly, which is always a good thing. Other than the difficulties I had trying to get in everything else was ok.
• EE

  Ericka

  Feb 16, 2019
  1.0
  I went to withdrawal money from my savings account and found out at the drive thru window that the bank closed my account, without my knowledge, for having 6 withdrawals that month. This is inaccurate information and when I asked for a statement with the withdrawal information, the teller was unable to provide that to me. Not only did they close my account but also advised that a check will be in the mail w/ funds from my account. A phone call would have been more than appropriate regarding this situation, especially if they valued me as a customer. A few weeks earlier, I requested a cashier’s check, and the old teller w/ red hair who issued the check, misspelled the word “college”. This should have been an indicator as to what I was dealing with. I’ll be banking elsewhere, that’s for sure. If you value convenience and wish to avoid “screw-ups” with your money, bank somewhere else!

Frequently Asked Questions About First National Bank