PNC Bank

Reviews

• BA

  Brandon Abarca

  Jul 20, 2025
  1.0
  Wish I could give zero. Tried to come in to deposit a check with the teller. It was near closing so she sent me to the atm telling me it would be the same processing time. Come to find out that was completely wrong and now I have to wait over a week for my funds. All because a lazy teller who couldn’t care enough to do her own job. Now my life is on hold. Whoever that was should just quit if she hates her job so much. Already put in multiple complaints on this matter
• YC

  Yesly Campos

  Jul 25, 2023
  1.0
  Personally, I go to this bank every day and the security and everyone are so friendly, but today it was my worst experience with A CASHIER. I took the deposits from the business, she made me wait for change and after I didn't have it, the treatment was horrible.
• SD

  Shaniyah Deshields

  Feb 13, 2019
  1.0
  They do not take ownership for things that they screw up. I went in there in November to get a replacement card because I lost my card and at the same time I was going through a dispute process because $500 was taken off of my card for something that I never got. I went in on my lunch break and talked with Morgan. She printed me out a new card then she told me that she could fax my paperwork over for the dispute and to not worry about it. She got up and went to the back and told me everything was faxed, then she took my paper, (never gave me any copies or confirmation number) then she tried to force me into signing up for a PNC credit card for about 30 mins. I told her that I’m not really interested and I already have a credit card but she kept giving me reasons why I should get one.... Fast forward 3 months later it is February I wake up to a credit reversal of $500. I call PNC and they tell me it is because they never received the paper work for the dispute (that Morgan was supposed to had faxed) now I’m out of $500 and have to do the process again. I call the branch the next business day and speak with Manager Lucinda (spell check) and explain to her what happens. She put me on hold and told me that she could not find the paperwork. (Which is unprofessional) At this point I’m annoyed. She never apologized or sympathized at all. She just kept saying “I can call customer service and see if they could resend the paperwork to me and we can send it back”... at this point I’m thinking if that’s all you can do for me and all you can say, I can do that on my own.

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