This profile is uncertified and using publicly sourced data
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Business Details
About
Bank
Established in 1895, Bay State Bank has committed itself to serving as your "community bank of choice." We are mutually owned, offer retail and commercial services, and always tailor our services to meet the needs of our customers. We have locations throughout Worcester, Holden, and Auburn. Visit one of our branches today, or access our online services at baystatebank.com!
Member FDIC Member DIF Equal Housing Lender
Location
Hours
Reviews
Boost local visibility and reputation with reviews
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Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.