PNC Bank

Reviews

• SS

  Scott Stine

  Sep 29, 2025
  1.0
  Just moved to the area and wanted to keep my pnc account though there are not many branches around—I’ve been with pnc for 14 years. When I got to the Dedham branch I waited for 45 minutes before deciding to leave and close my account. Employees, though friendly, a) were making small talk with their customers prolonging my wait time; b) walked past me repeatedly saying “we’ll be with you momentarily”; and c) one employee told me she was going on lunch so she couldn’t help me but someone else would (and of course, no one did). “We’re understaffed today” was an excuse offered; well maybe if customer service had a higher premium than lunch and chit-chat, you’d have enough time to get to everyone. I’m very disappointed to be leaving pnc as I’m a long-time customer.
• WZ

  Wendi Zhou

  May 1, 2025
  4.0
  When I call them, the person who picked up the phone was not patient. But in person, Crystal who helped me is super nice and friendly. She knows what I needed and what she is doing.
• YC

  Yi Chen

  Jan 31, 2025
  5.0
  Laurie Taylor is super nice, patient, and really professional. She helped us a lot, took the time to answer all our questions, and made everything much easier for us. We really appreciate her support!
• WD

  Won Dong

  May 8, 2023
  2.0
  18 year PNC customer from Philly PNC UPENN branch. Glad that PNC expands to MA, but experience was not good. It’s APPOINTMENT-ONLY that’s what receptionist said. I could do my bank work in ATM but couldn’t ask anything about new products as so.
• JL

  J. Laguerre

  May 18, 2021
  2.0
  My experience with this bank was very unpleasant. I went out of my way three towns over, 11 miles to be exact to open a business account at this branch because I heard great things. They would give me the run around for two months and I traveled back and forth to this branch multiple times. When I would call the manager he was never available. When I left two messages for the manger to call me back, and he never did. There is a lack of communication at this branch and no one knew what was going on. I was frustrated at this is how they conduct business and this is how they treated new customers. They literally wasted my valuable time. They made it difficult to open an account. I went to there competitor the next day and they open my account the same day with ease. I would not do business with them. I gave it two stars because there were some nice employees.

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