Central One Federal Credit Union

3.9
34 reviews

About

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Central One Federal Credit Union is a not-for-profit financial institution that provides members with excellent, personalized service. Central One offers a wide range of savings, deposit, and loan products designed for the local community and has branches in Auburn, Northborough, Shrewsbury, Westborough, and Worcester, as well as school branches in both Shrewsbury and Westborough High Schools. Products include: Checking Accounts, Tiered Money Market Accounts, CDs, IRA's, FREE Checking, Student Loans, no annual fee Credit Cards, Auto Loans, Mortgages, First Time Home Buyer Program, Home Equity Loans, Home Equity Line of Credit, Personal Loans, Business Savings, and Business Checking Accounts, Commercial Loans, IOLTA, RV Loans. Motorcycle Loans, Boat Loans. Services: Extended hours, Notary, Financial Literacy, Mobile and Online Banking, Complimentary Seminars, Credit Building. Local Decisions Learn more about Central One and why we are one of the top credit unions in Central Mass. Drive-up hours: Monday, Tuesday, Wednesday, and Friday 8 am - 5 pm, Thursday 8 am - 6 pm, Saturday 8:30 - 12 pm Member Support Call Center: Monday - Friday 8 am - 6 pm, Saturday 8:30-1 pm Serving residents and businesses in Worcester County and parts of Middlesex and Norfolk counties including Shrewsbury, Auburn, Holden, Leicester, Rutland, Mendon, Hopedale, Franklin, Milford, Northborough, Southborough, Marlborough, Westborough, Hudson, Framingham, Natick, Sudbury, West Boylston, Boylston, Paxton, Sterling, Grafton, North Grafton, Millbury, Northbridge, Southbridge, Spencer, Leicester, Oxford, Charleton, Dudley, Uxbridge, Webster, Worcester and more.

Details

  • Drive-throughAvailable
  • Wheelchair accessible entranceAvailable

Location

Central One Federal Credit Union
63 Southbridge Street, Auburn, MA
01501, United States

Hours

Reviews

3.9
34 reviews
5 stars
23
4 stars
1
3 stars
1
2 stars
1
1 star
8
  • EJ
    Ergis Jashari
    Dec 11, 2025
    5.0
    I started my financial journey by getting a student checking account at central one and haven’t looked back since. They have stayed my favorite bank because of their friendliness and obvious wort ethic. They always put their members first and want to help anyone who comes through the door. I have always had warm experiences when I have had to go in and have recommended the bank to friends and family because it truly stands out from the rest.
  • MP
    mary paglio
    Dec 9, 2025
    1.0
    I visited Central One for a HELOC, since a friend of mine recommended them. What a horrible experience! The offices at this branch had no doors, so everyone in the bank could hear all your business and personal information. The tellers' stations were wide open to everyone, no enclosures. The representative who assisted me was not dressed professionally, she didn't seem knowledgeable. When I was in her office doing business with her, she acknowledged a customer of hers that was walking by her office and just started talking to him, while we were in the middle of filling out my HELOC application. After returning to Central One, a few days later, to present documents requested by their loan department, the same representative started dictating fees which were never discussed with me when I asked her about fees involved at our first meeting. She simply stated one $35 fee and that was it. At this point, I didn't feel comfortable with the transaction. The representative was unclear about a number of things. I declined from doing business with Central One and will not in the near future.
  • FF
    F Fran
    Aug 30, 2025
    4.0
    It is a simple but cute bank which serves community needs and the folks there are very courteous and friendly.
  • JS
    Jesse Stanhope
    Aug 20, 2024
    5.0
    Very friendly and knowledgeable staff
  • EE
    Ediola Elezaj
    Jul 12, 2024
    5.0
    I have been a member for a long time. The best decision I have ever made to trust my investment as a home buyer to this bank. The manager of the this branch Andri Jashari has always been our best resource for every question, guidance and support such as 5 stars isn’t enough to rate. I don’t regret my decision to be a member of this wonderful branch, and I look forward to continuing our relationship! I would highly recommend this Branch!

Frequently Asked Questions About Central One Federal Credit Union

How is Central One Federal Credit Union different from a bank?

We are member-owned, whereas banks have shareholders/stockholders. The profits we make are reinvested into providing members with better rates on loan and savings products.

Is Central One Federal Credit Union FDIC insured?

Only banks are covered by the FDIC. Credit unions are insured by the government-funded NCUA. Individual accounts are protected up to $250,000.