Business Details
About
BankATM
We’ll keep your money boring so your life doesn’t have to be. PNC Bank. Brilliantly Boring since 1865
Details
- Requires appointmentNot available
- Drive-throughAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.5
37 reviews
5 stars
9
4 stars
5
3 stars
2
2 stars0
1 star
21
- RBRick BradyJul 10, 20251.0This branch is a joke. Nothing ever takes 5-10 minutes. Everything is always an ordeal and they are always disorganized. Today, I tried to add my daughter to my bank account. My wife had passed and I needed to add her to my account. I was told it would take 5-10 minutes. It took an hour and 15 minutes to add my daughter to the account because they lost the death certificate I turned into Maria 12 days ago. I was told it was probably in her desk, but she was gone. The fact that you are leaving people's info in your desks and not in their proper filing cabinet says everything you need to know about their professionalism. I have been a customer with PNC almost 20 years, but this branch has single-handlely ended that relationship with their constant excuses. When I went to pay my house off, they didn't know how to process the wire transfer. When I needed a debit card made, I was told I would need to schedule an appointment later that afternoon. No one was waiting, he just insisted you have an appointment to be seen. Today, Melissa didn't know how to add another user to an account. Instead she fumbled around and was talking on her Teams messaging for instructions. After seeing we were upset, she went out into the hall to the printer and badmouthed us to the assistant manager Tara, not knowing that both my daughter and I could hear her. Next time, you might want to step away from your office door before trashing a customer.
- JTJoe TurnerJul 10, 20251.0Severely UNDERSTAFFED
- LBLulu BMar 4, 20255.0I really loved the two people who helped me with my business account troubles and helped me set up a joint account with my spouse. I’m sure others have had issues with this bank but this bank is my go-to for any PNC needs :)
- LSLindsay SardiniNov 22, 20171.0My husband went in to get a title transfer notorized, as we ARE members of PNC and have been for 10+ years. However, because the other party was not, they would not help us out. This wasn't the major problem though the employee was extremely rude and had zero customer service skills!!
Frequently Asked Questions About PNC Bank
What are the regular banking hours at PNC Bank located at 11202 Preston Hwy, Louisville?
PNC Bank is open Monday through Friday from 9 AM to 5 PM, and on Saturday from 9 AM to 1 PM. It is closed on Sundays.
Does this PNC Bank branch offer drive-through service?
Yes, the PNC Bank branch offers drive-through service from 9 AM to 5 PM Monday through Friday, and 9 AM to 1 PM on Saturday.
What services can I access at this PNC Bank location?
This branch provides services including instant debit card availability, WiFi, loan specialists, ATM access, cashier's checks, notary services by appointment, safe deposit boxes, wire transfers, and handicapped accessible facilities.
Can I schedule an appointment for banking services at this PNC Bank branch?
Yes, you can schedule an appointment through their online reservation system available on their website.
Is the PNC Bank branch at 11202 Preston Hwy wheelchair accessible?
Yes, this branch has a wheelchair-accessible entrance and parking for customer convenience.
What financial products does PNC Bank offer at this location?
Products offered include checking and savings accounts, online banking, bill pay, credit cards, auto loans, home equity, mortgages, and investments.
Is there a nearby ATM other than the PNC Bank branch?
Yes, there is a PNC ATM nearby as well as a LibertyX Bitcoin ATM close to this location.
What dining options are available near PNC Bank at 11202 Preston Hwy?
Nearby dining options include Moby Dick Restaurants, Taco Bell, El Tapatío Mexican Food, Burger King, Waffle House, Papa Johns Pizza, and Papa Murphy's Take 'N' Bake Pizza, offering a range of seafood, Mexican, fast food, and breakfast choices.
Are there any nearby pharmacies or health services close to this PNC Bank branch?
Yes, nearby pharmacies include CVS Pharmacy and Walgreens. Medical services are available at Gregory Cecil dentist, Maryville Family Dentistry, and Nally Family Practice LLC.
How can customers use nearby services like UPS Access Point and Goodwill when visiting PNC Bank?
Customers can conveniently handle their shipping needs at the UPS Access Point location and explore community services or thrift shopping at Goodwill, both near the PNC Bank branch, making it easier to combine errands.