We’ve had to argue with this bank branch for going on 2 years with them allowing my nana with dementia to take durable POA paperwork off her account. We were told that we had to provide medical documentation to prevent it from happening again. We’ve done that and they still allow her to take all the safeguards off we've had to put in place to keep people from taking all her of money. In the healthcare world that's elder abuse, misappropriation of funds and you get jail time for it, but at PNC it doesn’t matter bc it’s not their grandmother! They're aiding in her sister and other sister's boyfriend to drain her account leaving her with no money for the entire month, leaving us to cover her bills, food, and hygiene. And not to mention one of the teller has some relations to a neighbor of my nana that come over literally as soon as her social security hits her account to sale her garbage, this same teller kept telling my mother and I who have been in healthcare for 35 and 16 years that my nana doesn’t have dementia but she calls and request a new debit card every month. Way to go PNC!!
MR
Maria Riley
Jul 29, 2025
3.0
Friendly service, long wait for appointments, bank tellers were helpful but made several mistakes on my wire transfer.
MA
Mustafa Alani
Jul 17, 2025
2.0
Giwt
HE
Hawk Eyes
Jul 10, 2025
1.0
Why waiting people time and make things more complicated? If you have tellers free and available why make customers jump to hoops before seeing the tellers
What are the operating hours of PNC Bank at 5523 New Cut Rd, Louisville?
PNC Bank is open Monday through Friday from 9 AM to 5 PM, Saturday from 9 AM to 1 PM, and closed on Sundays.
Does the PNC Bank branch at New Cut Rd have drive-through services?
Yes, this PNC Bank location offers drive-through services from 9 AM to 5 PM Monday to Friday, and 9 AM to 1 PM on Saturday.
What banking products does PNC Bank offer at the Louisville branch?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment services.
Is the PNC Bank branch accessible for individuals with disabilities?
Yes, the branch provides wheelchair accessible entrances and parking, as well as handicapped access inside the facility.
How can I schedule an appointment at the PNC Bank branch?
You can schedule an appointment online via the PNC appointment setting service at https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html?questionId__propid=DSA_ExtDir&locationid=pnc05000267&lnksrc=branch-listing-appointment.
Does this PNC Bank location offer notary services?
Yes, notary services are available but require scheduling an appointment by contacting the branch.
What nearby places can I visit after banking at PNC on New Cut Rd?
After your visit, you might enjoy grabbing coffee at Starbucks or Kroger Fuel Center, dining at Wingstop or Little Caesars Pizza, or shopping at Kroger grocery store nearby.
Are there convenient services near PNC Bank if I need financial assistance besides banking?
Yes, nearby financial service options include Western Union for money transfers, Coinstar for currency exchange, and H&R Block for tax services.
What options are available nearby for someone needing health or wellness services near PNC Bank?
Nearby wellness options include BenchMark Physical Therapy for physical therapy services and The Little Clinic for medical services.
Does PNC Bank offer any special promotions for new customers?
Yes, PNC Bank offers a new customer promotion where you can earn up to $400. More details are available on their website under the checking account campaigns.