PNC Bank

Reviews

• JT

  Jessica T

  Jul 9, 2025
  1.0
  Be aware of Catherine!!!! I made a call before I visited the branch about domestic wire transfer. I was told if I change my current checking account to performance select, there is no fee associated with wire transfer. When I went to bank and talked to her, she said I have to pay fee regardless of whatever type of account I have. I told her about the conversation that I had with someone over the phone. She still insisted but after a request she agreed to check and found out that what I heard over the phone was right. She mislead us on the fee and other stuff as well. If somebody does not know something be brave and willing to say “I don’t know” nobody knows everything but you can say I can look into that and come up with the facts rather than showing arrogance with customer. Worst experience I ever had yesterday in the branch. She need to be educated on the simple fact that -to say I don’t know. Don’t act like you know everything and mislead the customer. Stop that BS.
• BM

  Bart Marshall

  May 2, 2023
  3.0
  If you get Destiny or Robby, you're in luck. They will take great care of you.
• TV

  Timothy Vogel

  Mar 23, 2021
  5.0
  Friendly staff
• MI

  Matt Isaacs

  Nov 5, 2020
  1.0
  I went to this branch to make a sizeable withdrawal from one of my accounts, the banker there seemed to think it was appropriate to question me about what I was buying, where I got my money and few other non relevant and personal questions. It doesn't matter if I was buying a car, house, plane or giving it away to the first person I see on the street, it's mine and I asked for it to be withdrawn. I refused to take part in his questionnaire, took my money after a 30-40 minute wait and will never go to this branch again. That teller should be retrained or put in a position without customer interaction immediately. If something like that ever happens again I will close out my accounts and move to another bank, how unprofessional.

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